SureTel

Business numbers

Virtual landline numbers for South African businesses

Get a local 010, 012, 021 or other geographic business number that rings on your cellphone, desk phone or phone system — no Telkom line needed.

Numbers R10 per month excl. VAT

Request a numberCall0860 022 125
  • Licensed SA ISP
  • ICASA 0009/CECS/AUG/09
  • Since 2010

What is a virtual landline?

A normal business number, without the copper line

A virtual landline is a normal geographic business number — for example 010, 012, 021 or 031 — that rings on a mobile app, desk phone or phone system over the internet, without a copper Telkom line. SureTel numbers (DIDs) are R10 per number per month excl. VAT, calls are from R0.30 per minute, and existing eligible numbers port for R40 once-off.

  • • Geographic numbers such as 010, 012, 021 and 031
  • • No copper Telkom line needed — calls run over your internet connection
  • • Numbers R10 per number per month excl. VAT
  • • Calls from R0.30 per minute excl. VAT
  • • Eligible existing numbers port for R40 once-off per number excl. VAT
  • • Rings on the mobile app, desk phone, Cloud PBX or your existing PBX

Pricing

Virtual number pricing

Number only

R10

per number per month, excl. VAT

  • • Calls from R0.30 per minute excl. VAT
  • • Routes to your existing PBX or SIP trunk

All prices excl. VAT.

Number + Cloud PBX extension

R10

per number per month, excl. VAT

  • • Plus Cloud PBX from R50 per extension/month excl. VAT
  • • Rings on the mobile app, desktop app or desk phone
  • • Voicemail, call forwarding to external numbers and a caller menu (IVR)

All prices excl. VAT.

Keep your existing number

R40

once-off per eligible number, excl. VAT

  • • Then R10 per number per month excl. VAT
  • • Calls from R0.30 per minute excl. VAT

All prices excl. VAT.

Your contract term, setup and any handsets are confirmed on your quote, so you see the full picture before you order.

How it works

How a virtual landline number works

  1. Choose an area code or port your number

    Pick a new geographic number in the area code you want, or keep an eligible existing number by porting it to SureTel.

  2. Choose where it rings

    Send calls to the mobile or desktop app, a desk phone, a Cloud PBX menu or your existing PBX.

  3. Go live

    Calls start ringing over your internet connection. It works on fibre, wireless, LTE or 5G with a stable connection.

Area codes

Choose your area code

Pick a number in the area your customers know. These are South Africa's main geographic area codes.

Area codeMain areas
010Johannesburg / Gauteng
012Pretoria / Tshwane
013Mpumalanga (Mbombela)
014Rustenburg / North West
015Polokwane / Limpopo
016Vaal (Vereeniging, Vanderbijlpark)
017Secunda / Ermelo
018Potchefstroom / Klerksdorp / Mahikeng
021Cape Town
022West Coast
023Worcester / Karoo
028Overberg
031Durban
032KZN North Coast
033Pietermaritzburg
034Newcastle
035Richards Bay / Zululand
036Ladysmith
039KZN South Coast
041Gqeberha
043East London
044George / Garden Route
047Mthatha
051Bloemfontein
053Kimberley
054Upington
057Welkom
058Bethlehem

Already have an 011 number? You can port it to SureTel and keep it — new Johannesburg numbers are issued on 010. Number availability is confirmed for your chosen area code when you order. Need one national number instead? See 0800 toll-free and 0860 share-call numbers.

Request a number

What you need

What you need to get a virtual number

  • An internet connection

    Fibre, wireless, LTE or 5G — any stable connection works.

  • The mobile app or a desk phone

    Use the mobile or desktop app, or a compatible desk phone on SureTel Cloud PBX.

  • Your business details

    Company details for the number application.

Recommended phones

  • Yealink T31P

    10/100 Desktop IP Phone, Excludes PSU

    R1,038 excl. VAT

    R1,194 incl. VAT

  • Yealink T34W

    Desktop IP Phone With Built-In Wi-Fi, Includes PSU

    R1,622 excl. VAT

    R1,865 incl. VAT

  • Yealink W73P

    IP DECT Phone And Base Station (Incl. W70B And W73H)

    R2,167 excl. VAT

    R2,492 incl. VAT

See all Yealink VoIP phones and headsets

Why SureTel

Why get your business number from SureTel

  • Licensed South African provider

    SureTel is a licensed ISP (ICASA 0009/CECS/AUG/09), operating since 2010.

  • Clear prices excl. VAT

    Numbers R10 per number per month excl. VAT, calls from R0.30 per minute excl. VAT and porting R40 once-off per number excl. VAT.

  • One voice provider

    Numbers, calls, Cloud PBX and SIP trunking from the same team, so routing and billing stay in one place.

  • Business-hours support

    Support Monday to Friday, 08:00–17:00, for setup questions and changes.

FAQ

Virtual landline number FAQs

Do I need a Telkom line for a virtual landline number?

No. A virtual landline number runs over your internet connection, so you do not need a copper Telkom line. Callers dial a normal geographic number such as 010 or 021.

Can my landline number ring on my cellphone?

Yes. With a Cloud PBX extension, your business number can ring on the mobile app on your cellphone, as well as on a desktop app or desk phone.

Can I keep my existing 011 number?

Yes. Already have an 011 number? You can port it to SureTel and keep it — new Johannesburg numbers are issued on 010.

How number porting works

Can I keep my existing Telkom or other provider number?

Eligible existing numbers can be ported to SureTel for R40 once-off per number excl. VAT. Timing depends on the losing provider's response and a complete request, so plan with a buffer.

How number porting works

How much does a virtual number cost?

A SureTel virtual number is R10 per number per month excl. VAT. Outgoing calls are from R0.30 per minute excl. VAT. A Cloud PBX extension is from R50 per extension/month excl. VAT if you want the number to ring on apps and desk phones.

Can I get numbers in more than one city?

Yes. You can hold numbers in different area codes — for example 010 in Johannesburg and 021 in Cape Town — at R10 per number per month excl. VAT each. Availability is confirmed for each area code when you order.

Are incoming calls charged?

Inbound call costs depend on your setup and are confirmed on your quote, together with your number and call rates.

What happens during load-shedding or if the internet goes down?

Calls can forward to another number, or you can answer on the mobile app using mobile data. A backup LTE or 5G connection keeps the office online when fibre is down.

LTE / 5G backup internet

Can I use a virtual number with my existing PBX?

Yes. A virtual number can route to a compatible existing PBX through a SIP trunk, so you keep your current phone system.

SIP trunking for existing PBX systems

Is a virtual number the same as VoIP?

A virtual number is the phone number; VoIP is the technology that carries the calls over the internet. A virtual landline number uses VoIP to ring wherever you choose.

What is VoIP?

Related

Get started

Get your business number ringing where you work

  • Licensed SA ISP
  • ICASA 0009/CECS/AUG/09
  • Since 2010
Request a numberCall0860 022 125

Prefer chat? WhatsApp SureTel →

All prices are shown excluding VAT unless stated otherwise.

Request a quoteCall