SureTel
Managed IT pricing
Managed IT Pricing
Clear per-user pricing for outsourced IT support, with the extras listed up front.
From R500 per managed user / month excl. VAT
In short
How Managed IT is priced
SureTel Managed IT costs from R500 per managed user per month excl. VAT on a 12-month agreement. A managed user is one named person with one primary business laptop or desktop. The normal minimum for the base service is R7,500 per month. Microsoft 365 management, backup, onsite work and projects are added only if you need them.
Prices and terms
Managed IT prices, ZAR excl. VAT
| Item | Price | Conditions |
|---|---|---|
| Base service | From R500 per managed user / month | 12-month agreement |
| Normal minimum | R7,500 / month | Applies to the base service; modules are additional. Smaller agreements need management approval. |
| Managed user | — | One named user with one primary business laptop or desktop |
| Onboarding | R350 per user once-off | Minimum R5,000. Inherited problems and major remediation scoped separately. |
| Onsite work | R450 / hour | Minimum one hour, no dispatch fee |
| Travel | R4.95 / km return | No additional travel-time charge |
| IT Health & Risk Assessment | Free | Qualified requests; normally 2–4 hours, remote-first |
| Deep Technical Assessment | From R12,500 | Scoped to the environment |
What you pay for
Included in R500, and what's extra
Included in the base
- Remote helpdesk for ordinary day-to-day issues, within fair use
- Monitoring and inventory of each user's primary endpoint
- Operating-system and software patching
- Software vulnerability management
- SentinelOne EDR on each managed endpoint
- Vendor coordination and documentation
- Monthly service summary
Extra unless quoted
- Microsoft 365 management and licences
- Backup
- Additional or shared endpoints
- Servers and infrastructure
- Firewall, LAN and Wi-Fi
- Onsite work and travel
- Hardware
- Projects, migrations and remediation
- Advanced security and incident recovery
Optional modules
Modules priced on top of the base
Module pricing is confirmed in your proposal, based on your accounts, data and environment.
Microsoft 365 management
Tiered tenant administration, normally covering all active staff accounts. Microsoft licences billed separately.
About Microsoft 365 managementMicrosoft 365 backup
Mailbox and file backup. Restore testing depends on the schedule purchased.
About Microsoft 365 backupNetwork and servers
Firewall, LAN, Wi-Fi and server support, quoted to your environment.
Projects
Migrations, new deployments and remediation, scoped and quoted separately.
Examples
What the base service works out to
Base service only, excl. VAT. Onboarding, modules, licences, onsite work and hardware are additional.
20 users
20 × R500
R10,000 / month base
35 users
35 × R500
R17,500 / month base
12 users
12 × R500 = R6,000
Below the normal R7,500 minimum — needs management approval
Support conditions
What the price covers in time
- Remote-first, Monday to Friday 08:00–17:00, excl. SA public holidays
- Initial response target within 60 minutes for critical issues during contracted support hours — not guaranteed resolution
- No after-hours SLA or staffed 24/7 security monitoring in the base
- Onsite work in Gauteng billed separately
Confirming your price
Assessment, then proposal
Your final monthly figure depends on users, endpoints, modules and the state of your current environment. A free, qualified IT Health & Risk Assessment comes first, then a written proposal. See the Managed IT service for full detail.
FAQs
Managed IT pricing questions
What is the starting price for SureTel Managed IT?
From R500 per managed user per month excluding VAT, on a 12-month agreement. The normal minimum for the base service is R7,500 per month.
Can a business with fewer than 15 users sign up?
Possibly. Agreements below the normal R7,500 monthly minimum need SureTel management approval, so speak to us about your situation.
Are Microsoft 365 licences included?
No. Microsoft licences are billed separately, and Microsoft 365 management and backup are optional modules added to the base price.
What does onsite support cost?
Onsite work is R450 per hour excluding VAT, minimum one hour, with no dispatch fee. Travel is R4.95 per km return, with no additional travel-time charge.
Is there a once-off setup fee?
Onboarding is R350 per user once-off, with a minimum of R5,000 excluding VAT. Inherited problems and major Microsoft 365 or infrastructure remediation are scoped separately.
Is 24/7 support included?
No. Support is remote-first, Monday to Friday 08:00–17:00 excluding South African public holidays. The base service has no after-hours SLA or staffed 24/7 security monitoring.
Are all prices excluding VAT?
Yes. All prices on this page are in South African Rand and exclude VAT.
Further reading
Get a price based on your business
Start with a free, qualified IT Health & Risk Assessment, or ask for a quote if you already know what you need.