SureTel
Toll-free numbers
0800 toll-free and 0860/0861 share-call numbers
Give customers one national number for sales or support — free to call on 0800, or shared-cost on 0860 and 0861.
R299 per number per month excl. VAT
- Licensed SA ISP
- ICASA 0009/CECS/AUG/09
- Since 2010
0800 vs 0860 / 0861
Who pays, and what it costs
An 0800 number is toll-free: the caller pays nothing and the business pays for incoming calls. An 0860 or 0861 number is share-call: the caller pays part and the business pays the rest. SureTel charges R299 per number per month excl. VAT for each, plus R0.99 per incoming minute on 0800 or R0.19 per minute on 0860 and 0861, excl. VAT.
- • 0800, 0860 and 0861 numbers: R299 per number per month excl. VAT
- • 0800: free for the caller; the business pays R0.99 per minute excl. VAT
- • 0860 / 0861: the caller pays part; the business pays R0.19 per minute excl. VAT
- • Rings on Cloud PBX queues and menus, the mobile app, your PBX or a call centre
- • Eligible existing 0800 / 0860 / 0861 numbers can usually be ported
Pricing
Toll-free and share-call number prices
All prices exclude VAT. Incoming rates are what the business pays per minute.
| Number type | Who pays for the call | Monthly fee (excl. VAT) | Incoming rate (excl. VAT) |
|---|---|---|---|
| 0800 (toll-free) | The business — free for the caller | R299 per number per month excl. VAT | R0.99 per minute excl. VAT |
| 0860 (share-call) | Shared — the caller pays part, the business pays the rest | R299 per number per month excl. VAT | R0.19 per minute excl. VAT |
| 0861 (share-call) | Shared — the caller pays part, the business pays the rest | R299 per number per month excl. VAT | R0.19 per minute excl. VAT |
Prices excl. VAT. Your contract term and setup are confirmed on your quote.
Worked examples
What a month could cost
0800 number with 1,000 incoming minutes a month
R299 + R990 = R1,289 excl. VAT
Monthly fee plus 1,000 minutes at R0.99.
0860 or 0861 number with 1,000 incoming minutes a month
R299 + R190 = R489 excl. VAT
Monthly fee plus 1,000 minutes at R0.19.
Examples exclude outgoing calls and any Cloud PBX extensions.
Which number should you choose?
0800, 0860/0861 or a geographic number
| Number | Good for | Cost to the caller |
|---|---|---|
| 0800 | Sales lines and customer care where you want calls to be free | Free |
| 0860 / 0861 | A national support line at a lower cost to your business | Part of the call cost |
| Geographic (010, 012, 021 …) | A local presence in a city — virtual landline numbers | A normal call |
How it works
Where your 0800 or 0860 calls ring
Cloud PBX queues and menus
Route calls to a caller menu, ring groups or queues on SureTel Cloud PBX.
The mobile app
Answer calls on your cellphone through the mobile app on a Cloud PBX extension.
Your existing PBX
Deliver calls to a compatible PBX over SIP trunking.
A call centre
Send calls into inbound campaigns on Hosted VICIdial.
Porting
Keep your existing 0800 or 086 number
Existing eligible 0800, 0860 and 0861 numbers can usually be ported to SureTel, so your customers keep dialling the number they know. Eligibility and timing are confirmed during the porting process. Read how number porting works in South Africa.
FAQ
Toll-free number FAQs
Who pays for calls to an 0800 number?
The business that owns the 0800 number pays for incoming calls, so the call is free for the caller. With SureTel, incoming 0800 calls cost the business R0.99 per minute excl. VAT, plus R299 per number per month excl. VAT.
What's the difference between 0860 and 0861?
Both are share-call numbers: the caller pays part of the call cost and the business pays the rest. The difference is only the number range. SureTel charges the same for both — R299 per number per month excl. VAT and R0.19 per minute excl. VAT for incoming calls.
Can calls to my 0800 number ring on my cellphone?
Yes. When the number routes to a SureTel Cloud PBX, calls can ring on the mobile app on your cellphone, as well as on desk phones and queues.
Can I keep my existing 0800 or 086 number?
Existing eligible 0800, 0860 and 0861 numbers can usually be ported to SureTel. Eligibility and timing are confirmed during the porting process.
Can I see call reports for my toll-free number?
When your number routes to SureTel Cloud PBX, you can use its call logs, queue information and configurable reports to review incoming call activity.
Do I need a Telkom line for an 0800 number?
No. SureTel toll-free and share-call numbers run over your internet connection and route to a Cloud PBX, the mobile app, your existing PBX or a call centre — no copper line is needed.
Is there a contract?
The contract term is confirmed on your quote, together with your numbers, call rates and any Cloud PBX or SIP trunk services.
Can I have an 0800 and a geographic number together?
Yes. Many businesses keep a local 010, 012 or 021 number alongside an 0800 or 0860 number. Geographic numbers are R10 per number per month excl. VAT.
Get started
Get a national number your customers can call
- Licensed SA ISP
- ICASA 0009/CECS/AUG/09
- Since 2010
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All prices are shown excluding VAT unless stated otherwise.