SureTelSureTel pricing
Transparent business pricing for voice, connectivity and call centre
Pick the route you need. SureTel publishes indicative from-pricing in South African Rand, excl. VAT, and confirms the final number after scoping or feasibility.
- Licensed SA ISP
- ICASA 0009/CECS/AUG/09
- Since 2010
- Trusted by hundreds of SA businesses
Pricing route finder
What pricing are you looking for?
Pick one — SureTel will show the starting price and the right next step.
Starting price
From R40 per extension/month excl. VAT (tiered from R60).
Indicative pricing in ZAR, excl. VAT. Final pricing follows scoping or feasibility.
Pricing answered up front
How SureTel prices its services
SureTel is a licensed South African ISP and voice provider operating since 2010. Public pricing on this site is indicative, quoted in South African Rand and excludes VAT unless stated otherwise. Cloud PBX, VoIP and Hosted VICIdial publish per-unit from-prices. Connectivity (fibre, wireless, microwave, LTE/5G backup) publishes from-prices that are subject to address feasibility. Onsite PBX, Managed IT and CCTV are priced on request after scoping.
Pricing at a glance
Indicative SureTel pricing, ZAR, excl. VAT
All prices are shown excluding VAT unless stated otherwise.
Communications & voice
Service
Cloud PBXIndicative price
From R40 / extension / month (tiered from R60)
View pricing →Service
VoIP — call ratesIndicative price
From R0.30 / minute (per-second billing where applicable)
View pricing →Service
VoIP — minute bundlesIndicative price
From R300 / month
View pricing →Service
SIP TrunkingIndicative price
Quoted per channel and usage profile
View pricing →Service
Hosted VICIdialIndicative price
From R120 / agent / month · minimum 10 agents
View pricing →Service
Onsite PBXIndicative price
Price on request — hardware and scope dependent
View pricing →
Connectivity
Service
Business Fibre (FTTH-based)Indicative price
From R599 / month — subject to address feasibility
View pricing →Service
Business Fibre (FTTB)Indicative price
From R1,400 / month — subject to address feasibility
View pricing →Service
Business Wireless InternetIndicative price
From R735 / month — subject to coverage and feasibility
View pricing →Service
Licensed MicrowaveIndicative price
Quoted per planned point-to-point link
View pricing →Service
LTE / 5G BackupIndicative price
Quoted per site, plan and compatible router
View pricing →
Final pricing follows feasibility or scoping
Connectivity from-prices are indicative and depend on the address, available network, capacity, equipment, installation scope and contract term. Hardware- and project-led services (Onsite PBX, Managed IT, CCTV) are quoted on request after scoping. SureTel does not publish SLA / uptime numbers on this page.
Problems this page solves
Comparing telecoms pricing shouldn't be a black box
- Quotes are hard to compare
- Telecoms proposals mix once-off, monthly, per-user and per-minute charges. SureTel uses a single from-price framework with consistent excl-VAT wording so you can compare apples with apples.
- Hidden install or hardware costs
- Address-led services depend on feasibility, equipment and installation scope. SureTel confirms these before any commitment so the final number reflects your actual site.
- Mixed comms + internet bills
- Voice and connectivity from different providers means three invoices and three support lines. SureTel quotes a single solution for both where it fits.
- Right-sizing for SMEs
- You don't need enterprise tooling priced for an enterprise. SureTel tiers Cloud PBX, VoIP and connectivity so smaller teams pay for what they actually use.
- Call-centre cost predictability
- Dialler platforms can balloon with minute and seat creep. Hosted VICIdial is per-agent with transparent outbound rates and optional minute bundles.
- Backup connectivity without paying twice
- LTE/5G backup is sized as a continuity layer over your primary link, not a duplicate fibre line — priced as backup, not as a second main service.
Why this pricing model
Honest from-pricing, sized to your business
Indicative from-pricing
Public starting prices on every priced service, in ZAR, excl. VAT.
Feasibility-first
Address-led services confirm pricing after a site check, not before.
South African support
Mon–Fri 08:00–17:00 from a licensed local ISP since 2010.
One quote, comms + internet
Voice and connectivity quoted together where it fits — one provider, one invoice.
Pricing routes
Pick a route, see the pricing
Each route links through to the detailed pricing page (or the service page where pricing is on request).
Cloud PBX pricing
Per-extension tiers from R60 down to R40 / extension / month excl. VAT, with call-recording, IVR, queues and number-porting options on the detail page.
VoIP pricing
Call rates from R0.30 / minute excl. VAT with per-second billing where applicable, and minute bundles from R300 / month for predictable monthly spend.
Business connectivity pricing
Business fibre from R599 / month and business wireless from R735 / month, excl. VAT — quoted after an address feasibility check.
Hosted VICIdial pricing
From R120 / agent / month excl. VAT (10-agent minimum), with outbound rates from R0.19 / minute and minute bundles from R2,000 / month.
Onsite PBX & Managed IT
Hardware-led and project-led services (Onsite PBX, Managed IT, CCTV) are priced on request after scope and feasibility — request a quote for an indicative figure.
Use cases
How South African businesses combine these services
- Small office moving off old landlines
- Cloud PBX extensions + a business fibre line where feasible. One monthly bill, modern features, no PBX hardware to maintain.
- Multi-branch business
- Cloud PBX across all sites + per-branch connectivity (fibre or wireless) with LTE/5G backup where uptime matters.
- Remote-first team
- VoIP softphones and Cloud PBX extensions priced per user, no per-site install. Add minute bundles for predictable monthly spend.
- Sales / collections call centre
- Hosted VICIdial per-agent pricing with outbound rates and minute bundles. Connectivity sized for the agent count and codec profile.
- Existing PBX, new lines
- SIP trunking quoted per channel and usage — keep the PBX you have, modernise the calling layer underneath.
- Site without business fibre
- Business wireless internet (subject to coverage and feasibility) instead of waiting on a fibre build — quoted from R735 / month excl. VAT.
Decision support
Which pricing page should you start on?
| If you need | Start with | Indicative from-price |
|---|---|---|
| A hosted business phone system (extensions, IVR, queues) | Cloud PBX pricing | From R40 / extension / month excl. VAT |
| Cheaper or more flexible call rates / minute bundles | VoIP pricing | From R0.30 / minute excl. VAT |
| Business internet at a specific address | Business connectivity | Fibre from R599 / month · Wireless from R735 / month — excl. VAT, subject to feasibility |
| A call-centre dialler platform (10+ agents) | Hosted VICIdial pricing | From R120 / agent / month excl. VAT |
| Onsite PBX, Managed IT or CCTV | Service overview + quote | Price on request — quoted after scoping |
What a from-price means
"From R…" — read this once
From-prices are the most useful planning number a telecoms provider can publish — and the most easily misread. SureTel uses them so you can compare options early; the final quote reflects your actual requirements.
“From R…”
The starting price for the most common entry tier on standard requirements. Final pricing varies with users, sites, hardware, install, contract term and usage.
Indicative
A figure given so you can plan and compare. It is not a binding quote — SureTel issues a formal proposal after scoping or feasibility.
Subject to feasibility
Address-led services (fibre, wireless, microwave, LTE/5G backup) need a site check before pricing is final. Coverage and installation scope can change the figure.
Why SureTel
A licensed local ISP backing every price on this page
2010
Operating since 2010
Hundreds
of satisfied SA customers
Licensed South African ISP
ICASA 0009/CECS/AUG/09
SA-wide service
Mon–Fri 08:00–17:00 support
How to get a SureTel quote
From enquiry to deployment — five steps
- 1
Tell SureTel what you need
Submit the quote form (below) or call. Mention the service, sites, users and any existing setup.
- 2
Feasibility / scoping
For address-led services we run a feasibility check. For comms and dialler we confirm users, channels or agents.
- 3
Recommendation
SureTel proposes the service mix that fits — voice, internet and call-centre quoted together where it makes sense.
- 4
Quote
You receive a written quote with the figures, what's included, what's optional and the relevant excl-VAT note.
- 5
Deploy and support
Acceptance, install or activation, and ongoing support during Mon–Fri 08:00–17:00 (24/7 only for customers with a qualifying SLA).
Pricing FAQs
SureTel pricing — questions answered
Request a quote
Get pricing matched to your business
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