SureTelHosted call-centre pricing
Hosted VICIdial Pricing
Clear per-agent hosted dialler pricing with voice guidance for South African call-centre teams.
From R120 per agent/month
excl. VAT · minimum 10 agents
- Licensed SA ISP
- ICASA 0009/CECS/AUG/09
- Since 2010
- Trusted by hundreds of SA businesses
Published pricing at a glance
What SureTel Hosted VICIdial costs
SureTel Hosted VICIdial starts at R120 per agent/month excluding VAT, with a minimum of 10 agents. Outbound calling starts from R0.19 per minute, while bundles start from R2,000 per month excluding VAT. Platform-only examples clarify the baseline; voice usage, campaign setup, CLI needs and other requirements are confirmed in a tailored quote. Request Hosted VICIdial pricing for your call-centre team.
- • From R120 per agent/month excl. VAT
- • Minimum service size: 10 agents
- • Outbound rates from R0.19/min excl. VAT
- • Bundles from R2,000/month excl. VAT
- • Deployment: 48 hours to 1 week, depending on requirements
Published pricing
Hosted VICIdial costs at a glance
Start with the number of agents your operation needs. The public price shows the hosted platform baseline, while outbound use, bundles, campaign design and related requirements are confirmed in the quote.
All prices are shown excluding VAT unless stated otherwise.
| Item | Published guidance | Important condition |
|---|---|---|
| Hosted VICIdial platform | From R120 per agent/month | Per-agent hosted platform guidance; final scope is confirmed in the quote. |
| Minimum service size | 10 agents | The service has a minimum monthly platform baseline. |
| Platform baseline at 10 agents | From R1,200/month | Platform only, before voice usage and other requirements. |
| Outbound call rates | From R0.19/min | Relevant rates depend on destinations, usage and selected voice requirements. |
| Minute bundles | From R2,000/month | Discuss where suitable for expected campaign volume and destinations. |
| Deployment | 48 hours to 1 week | Depending on requirements, campaign scope and implementation readiness. |
Number, CLI, recording, data, integration and other campaign requirements are confirmed only where relevant to the selected solution. Do not assume that a VoIP or Cloud PBX add-on price automatically applies to Hosted VICIdial.
Guidance, not a binding quote
The platform baseline is guidance, not a binding quote. It excludes outbound voice usage, bundle use and any unapproved or requirements-dependent items.
Estimate your Hosted VICIdial platform baseline
Platform-only guidance. Voice usage, bundles and other requirements are quoted separately. This is not a final quote.
Whole number, 10 or more.
Indicative monthly platform subtotal: R1 200 excl. VAT
This is platform-only guidance for 10 agents. Outbound usage, bundle options and requirements-dependent items are quoted separately.
Price clarity
Answer the questions that delay a dialler decision
- “What is the platform price per agent?”
- Hosted VICIdial starts from R120 per agent/month, excluding VAT.
- “Is there a minimum?”
- Yes. The published minimum service size is 10 agents.
- “What is the minimum platform baseline?”
- Ten agents at R120 is from R1,200/month excluding VAT, before voice usage and other requirements.
- “Are outbound calls included?”
- No. Outbound rates or minute bundles are priced separately according to the selected voice requirements.
- “Can we plan a bundle?”
- Bundles start from R2,000/month excluding VAT where suitable.
- “Can the page give us an exact total?”
- No. The estimator shows platform-only guidance; the quote confirms the full configuration.
Budget with context
A useful starting point for teams that need a hosted dialler
Budget by active agent count
Start with the number of agents expected in the selected operation.
Separate platform and voice costs
Keep the hosted platform baseline distinct from call usage and bundle decisions.
Qualify the campaign before quoting
Capture whether the team expects outbound, inbound or blended work without assuming a fixed configuration.
Turn a baseline into a usable quote
Provide campaign and voice context so the quote can reflect the business requirement.
Know what changes the total
Hosted dialler pricing is built from platform, voice and delivery context
Three components combine into the monthly commercial picture. The page shows approved published entry points; SureTel confirms the selected components in the quote.
- Platform baseline
6A. Platform baseline
The public R120 figure is a recurring per-agent platform starting point, with a published 10-agent minimum. It is not a complete statement of outbound calling, bundle use or every campaign requirement.
- Voice usage and bundles
6B. Voice usage and bundles
Outbound rates start from 19c/minute. Bundles start from R2,000/month where suitable. Actual costs depend on expected volume, destination mix and the selected voice arrangement.
- Requirements-dependent scope
6C. Requirements-dependent scope
Campaign direction, number/CLI requirements, reporting needs, integrations, recordings, data and implementation scope can affect the quote. Do not claim that these are included or priced until they are approved for the selected solution.
Quote-only items: any requirements-dependent implementation, integration, recording or data needs.
Diagram caption: the page shows approved published entry points. SureTel confirms the selected platform, voice and requirements- dependent components in the quote.
Budgeting scenarios
When teams use this pricing page
Outbound sales campaigns
Prepare for the quote: Agent count, call-volume expectation and calling destinations.
Lead-generation teams
Prepare for the quote: Campaign type, agent count and current calling setup.
Collections teams
Prepare for the quote: Agent count, outbound usage context and number/CLI requirements.
Appointment-setting teams
Prepare for the quote: Expected call volume, campaign workflow and rollout timing.
Customer-service and blended teams
Prepare for the quote: Inbound, outbound or blended requirement and agent availability.
Distributed agent teams
Prepare for the quote: Agent count, user access context and connectivity readiness.
Choose the right route
Which call-centre page should you visit next?
Position this as a requirements-led buyer decision — Hosted VICIdial, VoIP or SIP Trunking is not automatically the right answer for every call centre.
| Your question | Best next step | Link |
|---|---|---|
| “I need the full Hosted VICIdial service and campaign overview.” | Review the main service page. | Hosted VICIdial service → |
| “I need to understand predictive and progressive dialling.” | Read the educational comparison. | Predictive vs progressive → |
| “I need business VoIP rates, DIDs or porting guidance.” | Review VoIP pricing. | VoIP pricing → |
| “I have a compatible existing PBX and need voice trunks.” | Explore SIP Trunking. | SIP Trunking → |
| “I need wider connectivity or backup planning for call-centre operations.” | Review Business Connectivity. | Business Connectivity → |
| “I know our agent and campaign requirements.” | Request Hosted VICIdial pricing. |
How hosted dialler pricing works
Why the platform fee and calling costs are shown separately
A hosted dialler quote has more than one commercial layer. The published per-agent rate provides the platform starting point, while voice usage depends on how the campaign calls. Bundles, destinations and campaign requirements are reviewed separately so a buyer can see the difference between a platform baseline and a full working configuration.
What does “per agent” mean?
The published platform fee is calculated from the number of agents required in the selected Hosted VICIdial environment. The minimum published service size is 10 agents.
Why are outbound calls not included in the platform price?
Calling use depends on volume, destinations and the selected voice arrangement. Keeping it separate avoids presenting a call-cost assumption as a fixed platform price.
When can a minute bundle help?
A bundle may be useful when expected outbound calling volume and destinations support it. SureTel should confirm suitability rather than automatically assigning a bundle.
What does “hosted” change in the price discussion?
The platform is provided as a hosted service instead of the buyer maintaining the dialler infrastructure themselves. The quote still needs to identify the selected campaign and voice requirements.
Why are number and CLI needs confirmed in the quote?
These needs are campaign-specific. This page does not publish or assume a number, CLI or porting charge for Hosted VICIdial without approved scope.
South African business support
Pricing guidance backed by voice and connectivity experience
2010
Operating since — established South African business focus.
Licensed ISP
Voice and connectivity experience for wider planning.
ICASA licence
0009/CECS/AUG/09
Labelled credential, not a marketing claim.
Practical
Pricing discussion can include agent, campaign and voice context.
From baseline to quote
Get pricing that reflects your campaign
- 1
Estimate
Enter the expected agent count and campaign context.
- 2
Submit
Send the hosted dialler pricing enquiry.
- 3
Review
SureTel reviews agent count, campaign type, voice usage, destinations and any number/CLI requirements.
- 4
Receive guidance
SureTel confirms the recommended configuration and quote, subject to the applicable requirements.
Deployment is typically 48 hours to one week, depending on requirements. SureTel does not promise a fixed go-live date, campaign result, number/CLI outcome or integration timeline.
Request Hosted VICIdial pricing
Request Hosted VICIdial pricing
Tell SureTel how many agents you need and how your campaign operates. Your estimate and form details help the team prepare relevant Hosted VICIdial pricing guidance.
Your details are used to respond to this enquiry and are handled according to SureTel’s Privacy Policy. Marketing consent, where used, is separate and optional.
Hosted VICIdial pricing FAQs
Frequently asked questions
How much does SureTel Hosted VICIdial cost?
SureTel Hosted VICIdial starts at R120 per agent per month excluding VAT. The published price is a hosted-platform starting point; the full quote confirms the agent count, campaign requirements, outbound usage and any other applicable items.
Is there a minimum number of Hosted VICIdial agents?
Yes. Hosted VICIdial has a published minimum of 10 agents. At the starting platform price, this gives a platform baseline from R1,200 per month excluding VAT before voice usage and other requirements.
Does the R120 per-agent price include outbound calls?
No. The R120 figure is platform-only guidance. Outbound call usage, minute bundles, destination mix and any relevant voice requirements are discussed separately so the final quote matches the selected configuration.
What are SureTel’s Hosted VICIdial outbound call rates?
Outbound call rates start from R0.19 per minute excluding VAT. The relevant rate depends on destinations, usage and the selected voice arrangement, so SureTel should confirm the applicable pricing in the quote.
Are Hosted VICIdial minute bundles available?
Yes. SureTel can discuss call bundles from R2,000 per month excluding VAT where suitable. Whether a bundle fits depends on expected call volume, destinations and campaign requirements.
What affects a Hosted VICIdial quote?
Important factors include the number of agents, whether the campaign is inbound, outbound or blended, expected call volume, destinations, number or CLI needs, current platform context, support requirements and implementation scope.
How long does Hosted VICIdial deployment take?
Deployment is typically 48 hours to one week, depending on requirements. This is not a fixed go-live promise because campaign readiness, voice setup and other implementation requirements can affect timing.
Can Hosted VICIdial support inbound, outbound or blended campaigns?
SureTel can scope Hosted VICIdial pricing for inbound, outbound or blended campaign requirements. The selected setup should be confirmed during requirements review rather than assumed from a general platform description.
Are number, CLI, recording or integrations included in Hosted VICIdial pricing?
This page does not state that these items are included. Any number, CLI, recording, integration, reporting, data or campaign-specific requirement must be confirmed for the selected Hosted VICIdial configuration and quote.
Does Hosted VICIdial pricing include VAT?
No. All prices are shown excluding VAT unless stated otherwise. The final quote should show recurring and once-off items clearly where they apply.
Turn your agent count into a hosted dialler quote
Share your agent, campaign and voice needs so SureTel can confirm a Hosted VICIdial configuration and pricing path.