SureTelHosted call-centre pricing
Hosted VICIdial Pricing
Clear per-agent hosted dialler pricing with voice guidance for South African call-centre teams.
From R120 per agent/month
with SureTel Voice · R220 with your own carrier · excl. VAT · minimum 10 agents
- Licensed SA ISP
- ICASA 0009/CECS/AUG/09
- Since 2010
- Trusted by hundreds of SA businesses
Published pricing at a glance
What SureTel Hosted VICIdial costs
SureTel Hosted VICIdial hosting is R120 per agent/month excluding VAT with SureTel Voice (R220 less a R100 voice credit) or R220 with your own carrier, for a minimum of 10 agents. Calls are billed separately. Thirty-day rolling recordings within 100GB are included. Optional management levels, extra storage and a once-off implementation fee are shown below so you can see each part of a quote.
- • R120/agent/month with SureTel Voice; R220 with your own carrier
- • Minimum service size: 10 agents
- • Recordings: 30-day rolling within an included 100GB
- • Outbound rates from R0.19/min; bundles from R2,000/month
- • Support: Monday to Friday, 08:00–17:00
Published pricing
Hosted VICIdial costs at a glance
Start with the number of agents your operation needs. The public price shows the hosted platform baseline, while outbound use, bundles, campaign design and related requirements are confirmed in the quote.
All prices are shown excluding VAT unless stated otherwise.
| Item | Published guidance | Important condition |
|---|---|---|
| Hosting with SureTel Voice | R120 per agent/month | R220 hosting less a R100 per-agent SureTel Voice credit. Calls and numbers billed separately. |
| Hosting with your own carrier | R220 per agent/month | No SureTel Voice credit applies. Your carrier bills calls directly. |
| Minimum service size | 10 agents | 10 agents is R1,200/month with SureTel Voice or R2,200/month with your own carrier, hosting only. |
| Call recordings | Included: 30-day rolling, within 100GB | Busy recording campaigns may need additional capacity. Independent offsite backup or archive is separate. |
| Additional recording storage (optional) | From R250/month for an additional 100GB | Added on top of the included 100GB. Additional 100GB: R250/month · Additional 250GB: R500/month · Additional 500GB: R850/month · Additional 1TB: R1,500/month · Additional 2TB or more: quoted. |
| Managed VICIdial (optional) | +R225 per agent/month | SureTel handles day-to-day admin: campaigns, users, dispositions, in-groups, routing and report help. |
| Premium Management/SLA (optional) | +R335 per agent/month | An alternative to Managed VICIdial, not added to it: priority, proactive and hands-on escalation. |
| Once-off implementation | R2,500 plus per-agent bands | Agents 1–10 R250 each, 11–25 R200, 26–50 R150, 51–100 R100, 101+ R75. Formal training is quoted separately. |
| Outbound call rates | From R0.19/min | Depends on destinations, usage and the selected voice arrangement. |
| Minute bundles | From R2,000/month | Where suitable for expected campaign volume and destinations. |
| Deployment | 48 hours to 1 week | Depending on requirements, campaign scope and implementation readiness. |
Number, CLI, recording, data, integration and other campaign requirements are confirmed only where relevant to the selected solution. Do not assume that a VoIP or Cloud PBX add-on price automatically applies to Hosted VICIdial.
Guidance, not a binding quote
The platform baseline is guidance, not a binding quote. It excludes outbound voice usage, bundle use and any unapproved or requirements-dependent items.
Estimate your Hosted VICIdial monthly and once-off cost
Hosting, optional management and once-off implementation only. Calls, numbers, extra storage and other requirements are quoted separately. This is not a final quote.
Whole number, 10 or more.
Indicative monthly hosting: R1,200 excl. VAT
10 agents × R120 per agent (Hosted platform, SureTel Voice).
Once-off implementation: R5,000 excl. VAT
Calls and SureTel Voice usage, numbers, additional storage, training and integrations are quoted separately.
Price clarity
Answer the questions that delay a dialler decision
- “What is the platform price per agent?”
- R120 per agent/month excl. VAT with SureTel Voice, or R220 with your own carrier.
- “Is there a minimum?”
- Yes. The published minimum service size is 10 agents.
- “What is the minimum platform baseline?”
- Ten agents is R1,200/month with SureTel Voice or R2,200/month with your own carrier, excl. VAT and before calls.
- “Are outbound calls included?”
- No. Outbound rates or minute bundles are priced separately according to the selected voice requirements.
- “Can we plan a bundle?”
- Bundles start from R2,000/month excluding VAT where suitable.
- “Can the page give us an exact total?”
- No. The estimator shows hosting, management and once-off implementation guidance; calls and other items are confirmed in the quote.
Budget with context
A useful starting point for teams that need a hosted dialler
Budget by active agent count
Start with the number of agents expected in the selected operation.
Separate platform and voice costs
Keep the hosted platform baseline distinct from call usage and bundle decisions.
Qualify the campaign before quoting
Capture whether the team expects outbound, inbound or blended work without assuming a fixed configuration.
Turn a baseline into a usable quote
Provide campaign and voice context so the quote can reflect the business requirement.
Know what changes the total
Hosted dialler pricing is built from platform, voice and delivery context
Three components combine into the monthly commercial picture. The page shows approved published entry points; SureTel confirms the selected components in the quote.
- Platform baseline
6A. Platform baseline
Hosting is R120 per agent/month with SureTel Voice or R220 with your own carrier, minimum 10 agents. Optional Managed (+R225) or Premium (+R335) management is one level or the other, never both.
- Voice usage and bundles
6B. Voice usage and bundles
Outbound rates start from 19c/minute. Bundles start from R2,000/month where suitable. Actual costs depend on expected volume, destination mix and the selected voice arrangement.
- Requirements-dependent scope
6C. Requirements-dependent scope
Once-off implementation is R2,500 plus banded per-agent fees. Additional recording storage, offsite recording backup, training, custom reports and CRM/API integration are separate items in the quote.
Quote-only items: any custom reporting, CRM/API integration, offsite recording backup, 2TB+ storage and formal training.
Diagram caption: the page shows approved published entry points. SureTel confirms the selected platform, voice and requirements- dependent components in the quote.
Budgeting scenarios
When teams use this pricing page
Outbound sales campaigns
Prepare for the quote: Agent count, call-volume expectation and calling destinations.
Lead-generation teams
Prepare for the quote: Campaign type, agent count and current calling setup.
Collections teams
Prepare for the quote: Agent count, outbound usage context and number/CLI requirements.
Appointment-setting teams
Prepare for the quote: Expected call volume, campaign workflow and rollout timing.
Customer-service and blended teams
Prepare for the quote: Inbound, outbound or blended requirement and agent availability.
Distributed agent teams
Prepare for the quote: Agent count, user access context and connectivity readiness.
Choose the right route
Which call-centre page should you visit next?
Position this as a requirements-led buyer decision — Hosted VICIdial, VoIP or SIP Trunking is not automatically the right answer for every call centre.
| Your question | Best next step | Link |
|---|---|---|
| “I need the full Hosted VICIdial service and campaign overview.” | Review the main service page. | Hosted VICIdial service → |
| “I need to understand predictive and progressive dialling.” | Read the educational comparison. | Predictive vs progressive → |
| “I need business VoIP rates, DIDs or porting guidance.” | Review VoIP pricing. | VoIP pricing → |
| “I have a compatible existing PBX and need voice trunks.” | Explore SIP Trunking. | SIP Trunking → |
| “I need wider connectivity or backup planning for call-centre operations.” | Review Business Connectivity. | Business Connectivity → |
| “I know our agent and campaign requirements.” | Request Hosted VICIdial pricing. |
How hosted dialler pricing works
Why the platform fee and calling costs are shown separately
A hosted dialler quote has more than one commercial layer. The published per-agent rate provides the platform starting point, while voice usage depends on how the campaign calls. Bundles, destinations and campaign requirements are reviewed separately so a buyer can see the difference between a platform baseline and a full working configuration.
What does “per agent” mean?
The published platform fee is calculated from the number of agents required in the selected Hosted VICIdial environment. The minimum published service size is 10 agents.
Why are outbound calls not included in the platform price?
Calling use depends on volume, destinations and the selected voice arrangement. Keeping it separate avoids presenting a call-cost assumption as a fixed platform price.
When can a minute bundle help?
A bundle may be useful when expected outbound calling volume and destinations support it. SureTel should confirm suitability rather than automatically assigning a bundle.
What does “hosted” change in the price discussion?
The platform is provided as a hosted service instead of the buyer maintaining the dialler infrastructure themselves. The quote still needs to identify the selected campaign and voice requirements.
Why are number and CLI needs confirmed in the quote?
These needs are campaign-specific. This page does not publish or assume a number, CLI or porting charge for Hosted VICIdial without approved scope.
South African business support
Pricing guidance backed by voice and connectivity experience
2010
Operating since — established South African business focus.
Licensed ISP
Voice and connectivity experience for wider planning.
ICASA licence
0009/CECS/AUG/09
Labelled credential, not a marketing claim.
Practical
Pricing discussion can include agent, campaign and voice context.
From baseline to quote
Get pricing that reflects your campaign
- 1
Estimate
Enter the expected agent count and campaign context.
- 2
Submit
Send the hosted dialler pricing enquiry.
- 3
Review
SureTel reviews agent count, campaign type, voice usage, destinations and any number/CLI requirements.
- 4
Receive guidance
SureTel confirms the recommended configuration and quote, subject to the applicable requirements.
Deployment is typically 48 hours to one week, depending on requirements. SureTel does not promise a fixed go-live date, campaign result, number/CLI outcome or integration timeline.
Request Hosted VICIdial pricing
Request Hosted VICIdial pricing
Tell SureTel how many agents you need and how your campaign operates. Your estimate and form details help the team prepare relevant Hosted VICIdial pricing guidance.
Your details are used to respond to this enquiry and are handled according to SureTel’s Privacy Policy. Marketing consent, where used, is separate and optional.
Hosted VICIdial pricing FAQs
Frequently asked questions
How much does SureTel Hosted VICIdial cost?
Hosting is R120 per agent per month excluding VAT when you use SureTel Voice, which is R220 less a R100 per-agent SureTel Voice credit. With your own carrier it is R220 per agent per month. The minimum is 10 agents. Calls, numbers and any optional services are billed separately, so this is not a final total.
Is there a minimum number of Hosted VICIdial agents?
Yes, 10 agents. For hosting only, that is R1,200 per month with SureTel Voice or R2,200 per month with your own carrier, excluding VAT and before calls.
Does the R120 per-agent price include outbound calls?
No. R120 is the hosting rate with SureTel Voice. SureTel Voice calls, numbers and other usage are billed separately. Outbound rates start from R0.19 per minute and minute bundles from R2,000 per month, excluding VAT.
What is included in the hosted platform?
The hosted platform includes standard VICIdial inbound and outbound calling; predictive, progressive and manual dialling; campaigns, queues and in-groups; the agent interface; supervisor tools; logs; and the standard agent, campaign, inbound, outbound, disposition, call and performance reports. SureTel's day-to-day operational work on your campaigns is not included; that is Managed VICIdial.
Are call recordings and storage included?
Recordings are kept on a 30-day rolling basis within an included 100GB storage allowance. If your recording volume needs more space, optional storage is added on top of the 100GB: an additional 100GB is R250 per month, 250GB R500, 500GB R850 and 1TB R1,500, excluding VAT. 2TB or more is quoted. An independent offsite backup or archive of recordings is a separate service.
What do Managed VICIdial and Premium Management add?
Managed VICIdial (+R225 per agent per month) adds SureTel's day-to-day admin: campaigns, users, dispositions, in-groups, routing and report help. Premium Management/SLA (+R335 per agent per month) adds priority, proactive and hands-on escalation instead. You choose one level; they are not added together. With SureTel Voice, the totals are R345 or R455 per agent per month; with your own carrier, R445 or R555. All exclude VAT and calls.
What does implementation cost?
The once-off implementation fee is R2,500 plus a fee for each agent, charged in bands: agents 1–10 at R250 each, 11–25 at R200, 26–50 at R150, 51–100 at R100 and 101+ at R75. For example, 10 agents is R5,000, 25 agents R8,000 and 50 agents R11,750, excluding VAT. It covers setting up the environment and initial agent capacity, the initial carrier setup, setting up selected add-ons and the technical handover. Add-ons themselves and formal training are quoted separately.
What support hours apply?
Standard support for Hosted VICIdial is Monday to Friday, 08:00–17:00. The base service covers platform availability, break-fix and routine hosting maintenance. After-hours or enhanced cover is available only under a separately contracted agreement.
Are custom reports, CRM or API integrations included?
No. Custom BI or reporting, data workflows, CRM and API integration work are scoped and quoted separately.
How long does Hosted VICIdial deployment take?
Deployment is typically 48 hours to one week, depending on requirements. This is not a fixed go-live promise because campaign readiness, voice setup and other implementation requirements can affect timing.
Does Hosted VICIdial pricing include VAT?
No. All prices are shown excluding VAT unless stated otherwise. The final quote should show recurring and once-off items clearly where they apply.
Turn your agent count into a hosted dialler quote
Share your agent, campaign and voice needs so SureTel can confirm a Hosted VICIdial configuration and pricing path.