SureTel
Connected business communications
Business Internet and Voice Bundles
Bring your internet, VoIP and Cloud PBX together in one business-ready solution.
Cloud PBX from R60 per extension/month excl. VAT
- Licensed South African ISP
- ICASA licence: 0009/CECS/AUG/09
- Operating since 2010
- One consolidated SureTel invoice for qualifying supplied bundle components
In short
Business internet and voice, planned as one supplied solution
Business internet and voice bundles combine a suitable SureTel connection, VoIP and Cloud PBX so your calling and connectivity are planned as one supplied solution. SureTel considers your addresses, users, call flows, current numbers and continuity needs, then scopes the right components, applicable bundle discount and consolidated invoice for the services supplied. Request a quote for a bundle built around your business.
- Business internet, VoIP and Cloud PBX in one supplied solution
- Cloud PBX from R60 per extension/month excl. VAT
- Business Fibre from R1,400/month excl. VAT where available
- VoIP call rates from 30c/min, billed per second
- Bundle discounts and one consolidated SureTel invoice for qualifying supplied components
Indicative starting-price guide
Indicative starting prices for your business internet and voice bundle
Bundle discounts are confirmed in your quote: SureTel applies a discount when qualifying supplied connectivity, VoIP and Cloud PBX services are bundled together. The amount depends on the selected components, site feasibility, extension count, call usage, term, installation and commercial scope. Do not display a fixed discount percentage unless an approved offer specifically provides one.
A bundle is not a one-size-fits-all package. The guide below shows approved starting points for common components; the final bundle combines the connection type, voice configuration, Cloud PBX extensions and any approved add-ons that match the business requirement.
- Business Fibre / FTTB
From R1,400/month
A potential primary business connection where the address is serviceable. Final FNO, feasibility, installation and availability are site-specific.
- Wireless Internet
From R735/month
A possible primary connection at suitable sites where feasibility, line-of-sight and the agreed design support it.
- Licensed Microwave
From R1,860/month
A business-grade option for suitable locations where a licensed link is the right technical fit. Feasibility and build requirements apply.
- LTE/5G Backup
From R379/month
A potential continuity component where coverage, data requirements, equipment and the selected design make it suitable.
- Cloud PBX extensions
From R60 per extension/month
The 1–20 extension tier. Per-extension pricing reduces at higher approved user bands; final extension count and selected add-ons determine the monthly total.
- Business VoIP calls
From 30c/min
Per-second billing applies. Call volumes and minute-bundle requirements depend on the business’s usage profile.
- Voice minute bundles
From R300/month
Available from 750 minutes upward. Select around expected calling patterns rather than assuming one bundle fits all users.
- Mobile-app access
From R20 per extension/month
An approved optional add-on for suitable staff who need business calling away from a desk phone.
- Business number / DID
From R10 per number/month
A business number can be supplied where appropriate; number availability and any porting requirements must be confirmed.
- Number porting
R40 per number once-off
Porting is subject to the existing provider, number type, required documents and the applicable South African porting process.
All prices are shown excluding VAT unless stated otherwise. Final pricing can depend on address, feasibility, access technology, FNO or carrier availability, mobile coverage, line-of-sight, extension count, call usage, minute bundle, devices, selected add-ons, installation, existing-number porting, router or LAN requirements, contract term, continuity requirements and the agreed support scope. The bundle discount applies only to qualifying supplied components and is confirmed in the quote.
Problems this solves
When separate internet and phone suppliers make operations harder
A business can have an internet line, a phone provider and a PBX yet still lack a joined-up communications setup. The list below shows the operational consequence of fragmented services and the role of a coordinated supplied bundle, without promising that every fault sits with one provider.
Operational problem — Internet, calling and phone-system services are bought separately
Response: Bring the SureTel-supplied connection, VoIP and Cloud PBX components into one scoped design and commercial conversation.
Operational problem — Staff use personal numbers or callers reach the wrong person
Response: Configure company extensions, business numbers and call-routing rules around the agreed calling requirements.
Operational problem — A move, branch opening or user change means multiple supplier tickets
Response: Coordinate changes for the components SureTel supplies, while keeping property, FNO, carrier and third-party responsibilities clear.
Operational problem — Different invoices make communication costs difficult to understand
Response: Show qualifying supplied bundle components on one consolidated SureTel invoice, with the quote identifying recurring and once-off items.
Operational problem — Call quality is poor when the office connection or local network is under pressure
Response: Consider the connection, LAN, Wi-Fi, device and voice requirements together; do not state that a bundle independently guarantees call quality.
Operational problem — The business needs to add staff, branches or remote users
Response: Use Cloud PBX extension and routing structure to support growth, then confirm per-site connectivity and add-on requirements.
Operational problem — Existing business numbers are tied to a previous supplier
Response: Discuss whether numbers can be ported, what information is needed and how the planned transition should be sequenced.
Operational problem — A site wants backup connectivity but it is treated as a separate afterthought
Response: Include the potential backup role, router configuration and critical call flows in the scoped quote where continuity is important.
Core benefits / when it fits
Make communication operations easier to manage
The value of a bundle is operational coordination: the connection that carries calls, the business calling service and the hosted phone-system layer are considered together. The benefits below are practical and scoped, not generic savings or uptime claims.
One connected service design
Align the selected connection, VoIP, Cloud PBX extensions, company numbers and call-routing requirements instead of treating them as unrelated purchases.
Simpler operational coordination
Use a clear SureTel point of contact for the components it supplies during ordering, onboarding, changes and incident communication within the agreed scope.
A consistent caller experience
Route callers through defined business rules, extensions and groups so they reach the intended team, branch or staff member.
Central business calling
Give office, branch, mobile or approved remote users access to a common Cloud PBX structure rather than separate local phone arrangements.
Clearer commercial visibility
Receive one consolidated SureTel invoice for qualifying supplied bundle components, with quote-level discount details shown before approval.
A scalable starting point
Add approved extensions, numbers, mobile access, calling capacity or suitable site connectivity as business needs change, subject to the relevant service scope.
This solution fits businesses that want their connectivity and business calling designed as a coordinated supplied service. It is not a promise that SureTel can control a landlord\u2019s building access, another provider\u2019s network, power resilience, customer Wi\u2011Fi, all third-party applications or every source of call-quality variation.
Recommended service mix
Your bundle combines the components your business actually needs
Every proposed bundle includes business internet, VoIP and Cloud PBX. The connection type and supporting options are selected around the business address, user count, calling needs, existing numbers, devices and continuity priorities.
Business Connectivity
Provides the agreed business internet foundation. Fibre, wireless or licensed microwave may be considered based on the site and feasibility.
Explore Business Connectivity →Business Fibre
A common primary connectivity option for serviceable offices and sites that need a wired fibre connection.
Check Business Fibre coverage →Business VoIP
Provides business calling, usage options and number-porting support within the agreed service scope.
Explore Business VoIP →Cloud PBX
Provides extensions, call routing, ring groups, business-hours rules, transfers and central management for the selected voice environment.
Explore Cloud PBX →
Supporting components
Qualifying bundle benefit: When a customer takes qualifying SureTel connectivity, VoIP and Cloud PBX components together, the quote includes the applicable bundle discount. The qualifying supplied components are then billed together on one consolidated SureTel invoice. The quote must show what is included, any once-off charges, approved add-ons, exclusions and the conditions that affect the final monthly total.
The consolidated SureTel invoice covers qualifying SureTel-supplied services only. It does not represent third-party subscriptions, customer-owned equipment or services outside the SureTel-supplied bundle. Cloud PBX does not replace a customer\u2019s LAN, firewall, Wi\u2011Fi, devices, power planning or third-party business applications. The applicable bundle discount is shown in the final quote.
Use cases
Where a connected internet-and-voice bundle makes practical sense
Real operating scenarios where a coordinated bundle helps. No invented case-study outcomes, unsupported savings figures or unverified customer results.
Growing SMEs
Replace scattered internet and phone arrangements with a central connection, business calling and Cloud PBX foundation that can accommodate approved user additions.
Professional services firms
Route inbound enquiries through business numbers and extensions while keeping office connectivity, mobile access and VoIP usage in a single supplied solution.
Retail and franchise businesses
Create consistent calling and branch-routing rules while confirming connectivity feasibility and service requirements for each location.
Medical practices and pharmacies
Support appointment, reception and customer calls with a business-number and Cloud PBX configuration suited to the practice or site.
Automotive dealerships and service centres
Coordinate customer enquiries, sales or booking calls with an appropriate office connection and defined call-routing structure.
Multi-branch and remote teams
Use a common Cloud PBX environment across suitable sites and approved users, while selecting connectivity or access options per location.
Decision guidance
How to choose the right business internet and voice bundle
The decision table below helps visitors identify the right conversation to have before they request a quote. The table guides rather than diagnoses: final selection still depends on address, feasibility, requirements and the agreed commercial scope.
| Buyer situation | Starting point to discuss | Important limitation to state |
|---|---|---|
| A small office wants professional business calling and internet under one supplier | Scope a suitable primary connection plus VoIP and the appropriate Cloud PBX extension count. | The connection type and final monthly amount are confirmed after address and feasibility review. |
| A business needs callers to reach teams rather than personal mobiles | Set up business numbers, extensions, ring groups and routing rules alongside the selected calling service. | Call routing does not resolve device, power, local network or user-availability issues by itself. |
| A buyer is moving offices or opening a new site | Confirm the new address, access options, dates, number-porting needs, extension requirements and installation scope together. | Lead times and building requirements vary by service type, location and provider. |
| A multi-branch business wants one phone structure but different connection types per site | Use Cloud PBX centrally while considering fibre, wireless, licensed microwave or another feasible option at each branch. | A common voice platform does not mean every site will receive the same access technology. |
| A site depends on important cloud applications and inbound calls | Include potential LTE/5G backup, router configuration and essential call flows in the planned scope where appropriate. | Backup suitability depends on coverage, equipment, data, power and the actual failure scenario. |
| A business wants the best possible discount | Request a scoped quote that clearly identifies the qualifying supplied components and the applicable bundle discount. | The discount is not a fixed public percentage and should not be inferred from individual component prices. |
Start with the business operation, not the package name. The right bundle follows the number of sites and users, expected call volumes, customer-call flow, existing numbers, location feasibility and any continuity requirement\u2014not a generic \u201Cinternet plus phone\u201D label.
What sits inside an internet-and-voice bundle?
Three connected layers, with different jobs
The internet access, business calling and Cloud PBX layers solve different problems. Keeping the distinction clear helps buyers understand why the bundle needs the right connection and local network, rather than treating a phone system as independent from the path that carries calls.
Business users, desk phones and approved mobile access
Office, branch, remote and mobile-app users within the agreed voice scope.
LAN / Wi\u2011Fi / devices at the business site
Local network and usable power remain important.
Selected business internet connection
Fibre, wireless or licensed microwave confirmed per site.
SureTel VoIP layer
Business calling usage, numbers and porting scope confirmed.
SureTel Cloud PBX
Extensions, routing and features follow the agreed configuration.
Customers, branches and business teams
Callers reach the intended team, branch or staff member.
This diagram shows a possible supplied-bundle structure, not a guarantee of call quality or service availability. Voice performance can be affected by connection conditions, congestion, delay, delay variation, packet loss, local network quality, Wi\u2011Fi, devices, power and dependencies outside the supplied solution.
What does the internet connection do?
It provides the local access path for cloud applications, business calling and other agreed online services. The appropriate access type depends on the address, technical feasibility and operational requirement.
What does VoIP do?
VoIP carries business calls over an IP connection instead of a traditional analogue line. Call rates, minute bundles, business numbers and number porting are handled within the agreed voice service.
What does Cloud PBX do?
Cloud PBX manages business extensions and call-handling features such as routing, transfers, ring groups and business-hours rules. It is distinct from the internet connection that carries the calls.
Why does the local network matter?
Desk phones, mobile devices, Wi‑Fi, switches, routers and the available connection affect how staff experience a voice service. A quote should identify the relevant local-network and device assumptions rather than hide them.
What does a bundle discount mean?
It means qualifying SureTel connectivity, VoIP and Cloud PBX components receive a commercial discount when supplied together. The quote confirms the qualifying components, the discount and any exclusions; it is not a universal public percentage.
Can a bundle include backup internet?
It can include LTE/5G backup or another scoped continuity component where suitable. Backup design, coverage, router configuration, data needs and the actual site conditions must be confirmed before it is represented as part of the final bundle.
Why SureTel
A practical communications partner for the supplied bundle
Licensed provider
SureTel is a licensed South African ISP and communications provider.
Established business focus
Operating since 2010, with a practical focus on South African business communications and connectivity.
Integrated supplied components
Business connectivity, VoIP, Cloud PBX and related communication services can be scoped together as one SureTel-supplied solution.
Relevant infrastructure context
SureTel has a point of presence at the NTT Johannesburg (JOH1) data centre.
Clear commercial and operational communication
Qualifying supplied bundle components can be discounted in the quote and billed on one consolidated SureTel invoice, with one point of contact for the components SureTel supplies.
Process
From business requirement to a scoped bundle
Share the operating requirement
Capture address or addresses, user count, current numbers, calling needs, expected usage, devices and any continuity priority.
Confirm site and service inputs
Check relevant feasibility information, access options, installation needs, porting requirements and local-network assumptions.
Define the supplied bundle scope
Set the selected connection, VoIP configuration, Cloud PBX extensions, approved add-ons, potential backup role and quote-level bundle discount.
Approve, provision and configure
Coordinate the supplied services, installation activities and agreed business calling configuration within the confirmed scope.
Go live with clear service visibility
Provide the qualifying supplied components on one consolidated SureTel invoice and document the appropriate operational contacts and next steps.
This process is not a promise of universal same-day activation, automatic number porting, guaranteed coverage, zero downtime, fixed installation dates or full control over third-party services.
FAQs
Business internet and voice bundle FAQs
What is included in a SureTel business internet and voice bundle?
A SureTel business internet and voice bundle combines a suitable business connection, VoIP and Cloud PBX in one supplied solution. The exact bundle can include the selected connectivity service, Cloud PBX extensions, business calling, numbers, number porting, mobile-app access, minute bundles and backup connectivity where appropriate. Your quote confirms what is included, any once-off charges and the commercial scope.
Does every internet and voice bundle include Cloud PBX?
Yes. This solution page is built around a combined business internet, VoIP and Cloud PBX offering. Cloud PBX provides the extension and call-routing layer, while VoIP provides business calling and the selected connection carries the service. The final number of extensions, optional add-ons and configuration are confirmed in the quote.
Can SureTel provide both business internet and VoIP?
Yes. SureTel can scope the selected connectivity service together with business VoIP and Cloud PBX for the supplied solution. The available connection type depends on the address, feasibility and business requirement; Fibre, Wireless Internet, Licensed Microwave or LTE/5G Backup may be considered where suitable.
Do I receive a discount when I bundle internet, VoIP and Cloud PBX?
Yes, customers who take qualifying SureTel connectivity, VoIP and Cloud PBX components together receive a bundle discount. The final discount is shown in your quote because it depends on the selected services, address, feasibility, extension count, usage, installation and commercial scope. SureTel does not publish a universal discount percentage on this page.
Will I receive one invoice for the bundle?
Yes. Qualifying connectivity, VoIP, Cloud PBX and approved add-ons supplied by SureTel are shown on one consolidated SureTel invoice. The quote should make recurring charges, once-off charges, included components, optional components and any exclusions clear before you proceed. Services outside SureTel’s supplied scope are not represented as part of the consolidated bundle.
Can I keep my existing business telephone number?
Often, yes. SureTel can discuss number porting as part of the VoIP and Cloud PBX transition. Porting is subject to the number type, current provider, required documents and the applicable process; the approved once-off guide is R40 per number excluding VAT.
What internet connection is best for a business VoIP and Cloud PBX bundle?
The right connection depends on the address, number of users, call volume, cloud usage, required access type and continuity needs. Business Fibre is often considered at serviceable office sites, while Wireless Internet or Licensed Microwave may be suitable at other locations. The bundle quote should confirm the technically appropriate option rather than assume one technology fits every address.
Does a bundle guarantee clear call quality or uninterrupted service?
No. A coordinated bundle helps ensure the voice and connectivity components are planned together, but call quality and service availability can still be affected by congestion, connection conditions, delay, packet loss, Wi‑Fi, local LAN equipment, device setup, power and dependencies outside the supplied solution. Where continuity matters, ask about a scoped LTE/5G Backup option.
Can a business internet and voice bundle support multiple branches?
Yes. Cloud PBX can provide a shared extension and call-routing structure for suitable branches, while the connectivity type can be selected per address. A multi-branch quote should confirm each site’s feasibility, user count, operating role, number-porting requirements and any backup need.
How quickly can SureTel install a bundled solution?
Timing depends on the selected connection, site readiness, building access, feasibility, number porting, hardware and configuration. Approved lead-time guides vary: FTTH is typically 3–7 days, Wireless or Licensed Microwave 5–10 days, LTE 2–5 days and FTTB can take 1–6 months. Cloud PBX deployment can range from same day to 10 working days depending on requirements. Your quote should confirm the realistic path for your selected bundle.
Bundle enquiries
Bring your business internet and calling together
Request a scoped SureTel quote for business internet, VoIP and Cloud PBX. We will confirm the suitable connection, extension and call requirements, qualifying bundle discount, consolidated invoice scope and any relevant backup option.
Licensed South African ISP · Operating since 2010 · ICASA licence: 0009/CECS/AUG/09
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