SureTel
Business Connectivity
Business Wireless Internet for South African Businesses
Fixed wireless connectivity for business sites where fibre is unavailable, delayed or not the right fit.
From R735 / month excl. VAT
Coverage and installation are confirmed after an address and feasibility review.
- Licensed SA ISP
- ICASA 0009/CECS/AUG/09
- Since 2010
- Trusted by hundreds of SA businesses
WHAT IS BUSINESS WIRELESS INTERNET?
Fixed Wireless Internet Planned Around Your Site
Business wireless internet is a fixed radio connection delivered over licence-exempt spectrum to a business site, rather than through a fibre cable. SureTel assesses your address, radio path, line-of-sight conditions and operational requirements, then recommends a suitable wireless, fibre, microwave or backup route. Coverage, final pricing and installation requirements are confirmed through technical feasibility.
- • Fixed wireless for business sites where fibre is unavailable or delayed
- • From R735 per month excl. VAT, subject to feasibility
- • Typical installation guidance of 5–10 days, subject to site requirements
- • Can support a primary or planned backup connection
- • Check coverage before choosing a service
When wireless fits
When Is Wireless Internet a Good Fit for a Business?
Fibre is unavailable
A fixed wireless service may provide a practical business internet option where fibre infrastructure is not available at the address. Coverage and line-of-sight feasibility must be confirmed first.
Fibre installation is delayed
Wireless may be considered when the business needs connectivity sooner than a fibre installation can be completed, provided the site is feasible and the service meets the operational requirement.
Industrial, warehouse or business-park sites
Businesses in industrial areas, warehouses and business parks may need an alternative to waiting for fixed-line infrastructure. A site assessment determines whether a wireless link can be designed.
New or changing business locations
A branch, temporary office or operational site may need an internet option while longer-term connectivity is being planned. Suitability depends on the address, expected duration and business requirements.
Primary connectivity where feasible
Wireless can be assessed as a primary connection for suitable sites. The right choice depends on the required applications, capacity, resilience expectations and final technical design.
Backup and continuity planning
Wireless can be considered as part of a broader continuity plan. It should not be positioned as a guarantee against every outage; the best backup design depends on the primary service, physical route diversity and operational risk.
Wireless can be a strong option when the address and radio path are suitable. It should be positioned as a location- and requirement-led decision, not as a universal replacement for fibre.
Problems this solves
A Practical Internet Option When Fibre Is Not Straightforward
| Business problem | How SureTel helps |
|---|---|
| No fibre coverage at the address | SureTel checks whether a fixed wireless connection can be delivered to the site over a suitable licence-exempt radio path. |
| Long or uncertain fibre lead times | SureTel assesses a wireless option and provides a quote only after coverage and installation feasibility have been reviewed. |
| Mobile data is being used as a stop-gap | Fixed wireless can be assessed as a site-based alternative where a more structured business connectivity solution is required. |
| An industrial or warehouse site is difficult to connect | A feasibility review considers the address, roof or mounting access, radio path and installation constraints before a solution is proposed. |
| The business needs cloud, voice or branch connectivity | SureTel can assess the connection for VoIP, Cloud PBX and cloud application requirements. Final suitability depends on the selected service and local network design. |
| The buyer does not know which product fits | SureTel helps compare Business Fibre, Wireless Internet, Licensed Microwave and LTE/5G Backup against the site's practical requirements. |
Service details
How SureTel Assesses and Delivers Wireless Internet
Address and coverage review
SureTel starts with the business address and basic requirements to determine whether a wireless option should be investigated.
Licence-exempt fixed wireless link
The service is delivered using fixed wireless equipment operating over licence-exempt, commonly called unlicensed, spectrum.
Line-of-sight assessment
A clear, workable radio path and suitable mounting position are normally required. Obstructions or site constraints may affect feasibility.
Site and installation requirements
Final installation scope can depend on site access, roof or mounting permissions, equipment placement, power, cabling and the existing local network.
Static IP availability
Static IPs are available on SureTel connectivity services other than LTE/5G Backup. Confirm the final network design and requirements in the quotation.
Voice and cloud suitability
Wireless can be assessed for VoIP, Cloud PBX and cloud application use. Call quality and performance depend on the selected service, bandwidth, latency, packet loss, Wi-Fi conditions and network design.
SureTel does not publish specific bandwidth, contention ratio, latency, uptime percentage, SLA, equipment model, radio frequency band or installation design. The page describes the assessment process; submit your address to request a coverage review.
Pricing & lead-times
Business Wireless Internet Pricing and Installation Guidance
The final price depends on the business address, service availability, radio path, requested speed or capacity, installation scope, equipment, static-IP requirements, contract terms and support requirements. SureTel confirms the final price and installation plan after assessing the site.
| Service | Starting price guidance | Typical lead-time guidance |
|---|---|---|
| Business Wireless Internet | From R735 / month excl. VAT | Approximately 5–10 days, subject to coverage, feasibility, site readiness and installation requirements. |
Pricing factors that may affect the final quote
- • Business address and service availability
- • Radio path and line-of-sight feasibility
- • Requested speed or capacity
- • Installation scope and site requirements
- • Equipment and mounting requirements
- • Static-IP requirements
- • Contract terms
- • Support requirements
All prices are shown excluding VAT unless stated otherwise.
Lead times are estimates only. SureTel does not guarantee unlimited wireless internet, guaranteed speeds, guaranteed installation in 5–10 days, or a confirmed monthly price before site feasibility is complete.
Wireless vs Fibre
Wireless Internet vs Fibre for Business
Wireless and fibre can both support business connectivity, but they are delivered differently. Fibre is a physical cable-based connection, while wireless uses a fixed radio link. The better option depends on the address, required service level, installation timing, operational needs and final feasibility.
| Consideration | Business Wireless Internet | Business Fibre |
|---|---|---|
| How it is delivered | Fixed radio link over licence-exempt spectrum. | Physical fibre connection to the premises. |
| Availability | Depends on address coverage, a suitable radio path, line of sight and site feasibility. | Depends on fibre infrastructure, network-provider availability and feasibility. |
| Installation considerations | May require roof or mounting access, a suitable equipment position and a workable radio path. | May require existing infrastructure, civil work, building access and network-provider processes. |
| When it may be useful | Where fibre is unavailable, delayed or not the right fit for the site. | Where fibre is available and suitable for the business requirements. |
| Planning guidance | Ask SureTel to assess the location before choosing a service. | Use the fibre coverage check to confirm availability and options. |
Already have fibre infrastructure or want to check it first? Explore Business Fibre or submit a coverage request.
Wireless vs Licensed Microwave
Wireless Internet vs Licensed Microwave
SureTel Wireless Internet and Licensed Microwave are separate connectivity options. Wireless Internet uses licence-exempt spectrum and is designed around a feasible fixed radio path. Licensed Microwave uses licensed spectrum and is typically assessed for organisations with more specialised, business-critical connectivity requirements. Neither should be presented as automatically better; the right solution depends on the site, application requirements, risk tolerance, budget and final technical assessment.
| Consideration | Business Wireless Internet | Licensed Microwave |
|---|---|---|
| Spectrum type | Licence-exempt, commonly called unlicensed, spectrum. | Licensed spectrum. |
| Typical decision point | A practical fixed-wireless option where the site is feasible and fibre is unavailable, delayed or unsuitable. | A separate option for higher-value or more specialised business-critical requirements. |
| Assessment | Coverage, radio path, line of sight, mounting and installation feasibility. | Separate technical, spectrum and commercial feasibility assessment. |
| Positioning rule | Do not promise dedicated spectrum, a specific SLA or fixed performance outcome. | Assessed and quoted separately; explore the Licensed Microwave page for a concise decision hand-off. |
DEFINITION
What is business wireless internet?
- Licence-exempt spectrum: Can be used without an individual spectrum licence where applicable equipment and operating requirements are met. It is distinct from Licensed Microwave, which uses licensed spectrum.
- Fixed-site deployment: This is planned for a specific premises, not a SIM-based mobile service.
- Radio-path requirements: Rooftop or mounting access, equipment placement, buildings, trees, terrain and local radio conditions can influence the final installation design.
Business use cases
Where Business Wireless Internet Can Be Useful
Warehouses and logistics sites
Assess fixed wireless for sites where fibre is not readily available and a suitable radio path can be established.
Factories and industrial operations
Consider wireless for industrial locations that need a site-based business connection and can meet feasibility requirements.
Business parks and branches
Evaluate wireless for branch offices or business-park sites where timing, location or infrastructure affects fibre options.
Retail stores and franchises
Assess site-specific connectivity for stores that rely on cloud services, payment operations, communication platforms and central systems.
Temporary or transitional offices
Consider a wireless option while longer-term connectivity is being planned, provided the expected duration and site requirements make it suitable.
Remote or harder-to-reach sites
Review coverage and line of sight for locations that are less straightforward to serve with fibre.
Continuity planning
Explore wireless as one potential element in a planned connectivity strategy; assess it against the primary link and operational continuity requirements.
Coverage process
Check Wireless Coverage in Five Steps
Submit your address and requirements
Provide the business address, company details, contact information and a short description of what the connection must support.
SureTel checks initial coverage
SureTel reviews the address and available service options. This is an initial assessment, not a final installation promise.
Feasibility and radio-path review
SureTel confirms whether a suitable radio path, line of sight, mounting position and installation approach can be achieved.
Receive the recommended solution and quote
SureTel confirms the appropriate option, proposed scope, final pricing and expected next steps.
Installation, testing and handover
Once the service is approved and the site is ready, SureTel coordinates installation and tests the agreed solution before handover.
Timing and final scope depend on feasibility, site access, equipment, installation requirements and the selected service.
Why SureTel
Why Businesses Choose SureTel for Connectivity
Licensed ISP
SureTel is a South African licensed ISP.
ICASA licence
ICASA licence: 0009/CECS/AUG/09.
Since 2010
Operating since 2010.
Business focus
Designed for the practical needs of South African businesses.
One communications partner
Connectivity, VoIP, Cloud PBX and related business communications under one provider.
Practical support
Clear advice before the business commits to a service that may not suit the site.
Nationwide capability
Subject to service availability and feasibility.
SureTel does not publish awards, ratings, reviews, testimonials, customer logos, case studies, named partners, uptime numbers, response-time commitments or universal 24/7 support claims on this page.
FAQ
Business Wireless Internet FAQs
What is business wireless internet?
Business wireless internet is a fixed connection delivered to a specific business location using a radio link rather than a fibre cable into the premises. SureTel's service is assessed for the business address, the available radio path, installation conditions and the applications the connection needs to support.
Does SureTel Wireless Internet use unlicensed spectrum?
Yes. SureTel Wireless Internet uses licence-exempt spectrum, commonly called unlicensed spectrum, for fixed wireless links. This is different from SureTel's Licensed Microwave service, which uses licensed spectrum and is assessed separately. Licence-exempt does not mean unregulated or automatically available at every address; the site must still pass feasibility and technical checks.
Does wireless internet need line of sight?
A suitable and workable radio path is normally required for fixed wireless internet. Buildings, trees, terrain, rooftop access, mounting position and local radio conditions can affect feasibility. SureTel checks these factors before confirming whether the service can be installed at your business premises.
How much does business wireless internet cost?
SureTel Business Wireless Internet starts from R735 per month excluding VAT. The final price depends on the address, coverage, radio path, requested capacity, installation scope, equipment, static-IP requirements, contract terms and support requirements. SureTel confirms the final price after assessing the site.
How long does wireless internet installation take?
Typical lead-time guidance is approximately 5–10 days, subject to coverage, feasibility, site readiness, access permissions, equipment and installation requirements. This is guidance only; SureTel confirms the expected timing after the address and technical requirements have been assessed.
Is wireless internet suitable for VoIP and Cloud PBX?
Wireless can be assessed for VoIP, Cloud PBX and cloud application use. Final suitability depends on the selected service, bandwidth, latency, packet loss, Wi-Fi conditions and the local network design. Tell SureTel about your voice and application requirements during the coverage request so the correct option can be assessed.
Is wireless internet better than fibre?
Neither option is automatically better for every business. Fibre is delivered over a physical cable, while fixed wireless uses a radio link. Wireless may be useful where fibre is unavailable, delayed or unsuitable for the site; fibre may be the better fit where infrastructure and business requirements support it. Compare the options based on the address, required applications, timing and feasibility.
What is the difference between wireless internet and Licensed Microwave?
SureTel Wireless Internet uses licence-exempt spectrum, while Licensed Microwave uses licensed spectrum. They are separate services with different planning and suitability considerations. Wireless Internet is assessed as a practical fixed-wireless option for feasible sites; Licensed Microwave is assessed separately for more specialised or business-critical connectivity requirements.
Can wireless internet be used as backup internet?
Wireless can be considered as part of a backup or continuity plan where the site is feasible. The right backup design depends on the primary connection, physical route diversity, business applications and resilience requirements. SureTel will assess the most appropriate option rather than promising that one connection removes every outage risk.
How do I check wireless internet coverage for my business?
Select Check wireless coverage, enter your business address and contact details, and describe what the connection needs to support. SureTel will review initial availability and, where appropriate, complete the feasibility steps needed to confirm whether a wireless service can be installed.
Get started
Need business internet where fibre is unavailable or delayed?
- Licensed SA ISP
- ICASA 0009/CECS/AUG/09
- Since 2010
- Trusted by hundreds of SA businesses
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All prices are shown excluding VAT unless stated otherwise.
Coverage, final pricing and installation requirements are confirmed after feasibility.