SureTel
Business Internet and Connectivity
Business Connectivity Solutions
Business internet for reliable primary access and continuity planning across offices, branches and operational sites.
- Licensed SA ISP
- ICASA 0009/CECS/AUG/09
- Since 2010
- Trusted by hundreds of SA businesses
Business connectivity essentials
Business Internet Planned Around How Your Company Operates
Business connectivity combines primary and backup internet services to keep business systems, people and sites connected. SureTel assesses your address, applications, voice requirements, resilience needs and budget, then recommends the most suitable fibre, wireless, licensed microwave or LTE/5G option for your business.
- • Fibre, wireless, licensed microwave and LTE/5G options
- • Primary and backup connection planning
- • Address-based coverage and feasibility review
- • Designed around cloud, voice and operational needs
- • Check coverage before choosing a service
Problems this solves
Common Connectivity Problems SureTel Can Help Address
| Business problem | How the right connectivity solution can help |
|---|---|
| Slow or inconsistent office internet | A suitable fibre, wireless or microwave connection can be assessed around your users, applications, expected traffic and location. |
| Fibre outages disrupting operations | LTE/5G backup or another planned secondary connection can help support continuity when the primary line is unavailable. |
| Poor VoIP or Cloud PBX call quality | Suitable bandwidth, network design, traffic prioritisation and backup planning can help support voice quality and reliable business calling. |
| Remote staff struggling to access systems | A properly planned internet connection helps staff use cloud applications, collaboration tools, softphones and remote-access systems more effectively. |
| Branches using disconnected providers and systems | A coordinated connectivity approach can help standardise internet, backup planning and voice requirements across multiple sites. |
| Retail, payment or customer-service systems losing access | Primary and backup connectivity options can help reduce the operational risk of relying on one internet connection. |
| Uncertainty about whether fibre is available | SureTel can perform a coverage and feasibility check before recommending fibre, wireless, microwave or LTE/5G options. |
| A single connection creates a business risk | A backup internet design can create an alternate path for selected critical services where failover is properly configured and tested. |
| Static IP or routing requirements are unclear | SureTel can assess whether your applications, remote access, PBX, CCTV or VPN environment needs a static IP or particular network configuration. |
| Your business has outgrown a consumer-style connection | Business-focused connectivity planning considers users, branches, call volumes, cloud systems, hardware, support needs and continuity requirements. |
No connection type automatically guarantees uptime, performance or failover. Actual results depend on the selected service, location, infrastructure, local network, equipment, usage patterns and agreed service design.
Decision guide
Find the Right Primary or Backup Connection
| Your business need | Likely option | Why it may fit |
|---|---|---|
| Need stable office internet where fibre is available | Business Fibre | Often suitable for offices, cloud applications, VoIP, Cloud PBX and day-to-day business use. |
| Need internet where fibre is unavailable or delayed | Wireless Internet | May provide a practical alternative primary connection, subject to line-of-sight, coverage and site feasibility. |
| Need high-value or specialised wireless connectivity | Licensed Microwave | May suit business-critical sites, specific capacity needs or point-to-point connectivity requirements. |
| Need backup internet for continuity | LTE/5G Backup | Can provide an alternate connection for selected systems when the primary connection is unavailable. |
| Need internet for Cloud PBX and VoIP | Business Fibre or Wireless Internet | Suitable connection choice depends on call volumes, applications, site design and coverage availability. |
| Need redundancy for critical operations | Primary Connection + LTE/5G Backup | Helps reduce reliance on one connection when failover has been designed, configured and tested. |
| Need connectivity across several branches | Mixed Connectivity Design | Different locations may need fibre, wireless, microwave or mobile backup depending on availability. |
| Need a static IP or business-grade routing | Business Fibre, Wireless or Microwave | Availability depends on the selected solution, site and configuration requirements. |
Not sure what fits? Check coverage and tell SureTel what your business needs →
Primary vs backup
Why Many Businesses Need More Than One Connection
A primary internet connection supports your normal business activity. A backup connection is designed to help selected systems stay online when the primary line is unavailable. The best approach depends on what your business cannot afford to lose during an outage, such as phones, payments, cloud systems, remote access, CCTV monitoring or customer communications.
Primary Connection
Fibre · Wireless · Microwave
Business Router / Firewall
Routing rules · Failover policy
Business Systems
VoIP · Cloud PBX · POS · CCTV · Staff
LTE / 5G Backup
Activates for agreed traffic when primary path is unavailable
Primary connection examples
- • Business Fibre
- • Wireless Internet
- • Licensed Microwave
Backup connection examples
- • LTE/5G Backup
- • Secondary fibre connection
- • Secondary wireless or microwave path
- • Alternate routing design for selected critical systems
Backup internet does not automatically protect every system. Failover behaviour depends on router configuration, supported equipment, the selected connection, traffic-routing rules and testing.
Pricing & lead-times
Connectivity Pricing Depends on Your Address and Requirements
SureTel offers approved starting prices for selected connectivity services. Final pricing depends on your address, provider infrastructure, required speed, installation scope, router or CPE requirements, contract term, support level, static IP requirements and any backup or failover configuration.
| Connectivity type | From-pricing guidance | Typical lead-time guidance |
|---|---|---|
| FTTH | From R599 per month excluding VAT | Approximately 3–7 days where existing infrastructure and installation conditions allow |
| FTTB | From R1,400 per month excluding VAT | Approximately 1–6 months where new build, landlord, wayleave or provider work is required |
| Wireless Internet | From R735 per month excluding VAT | Approximately 5–10 days, subject to feasibility and site requirements |
| Licensed Microwave | From R1,860 per month excluding VAT | Approximately 5–10 days, subject to survey, spectrum, site and installation requirements |
| LTE/5G Backup | From R379 per month excluding VAT | Approximately 2–5 days, subject to coverage, hardware and configuration requirements |
Factors that affect final pricing
- • Address and available infrastructure
- • Fibre network operator or upstream provider
- • Required speed and contention profile
- • Static IP and routing requirements
- • Installation, trenching, rooftop access or CPE requirements
- • Contract term
- • Router, firewall or managed Wi-Fi requirements
- • Service-level and support requirements
- • Backup internet and failover configuration
- • Number of sites or branches
All prices are shown excluding VAT unless stated otherwise. Lead times are estimates only. Final timing depends on coverage, provider infrastructure, feasibility, site access, equipment availability, installation requirements, approvals and the agreed service design.
Compare the options
Choose the Right Business Internet Option
Business Fibre
Fixed fibre-based internet for businesses where suitable fibre infrastructure is available.
Best suited to: Offices, professional services, retail sites, Cloud PBX, VoIP and cloud-heavy operations.
Wireless Internet
Business internet delivered through a wireless connection where fibre is unavailable, delayed or not the best fit.
Best suited to: Offices, industrial sites, temporary locations and businesses needing an alternative to fibre.
Licensed Microwave
Dedicated wireless connectivity using licensed spectrum for selected high-value or business-critical requirements.
Best suited to: Industrial sites, multi-site links, higher-capacity requirements and selected mission-critical operations.
LTE/5G Backup
Mobile-network connectivity used as a backup or failover option for selected business systems.
Best suited to: Businesses that need backup internet for fibre, wireless or other primary connections.
What is business connectivity?
What is business connectivity?
Fibre uses a fixed physical path, while wireless and licensed microwave use radio links; LTE/5G usually provides a mobile-network path. These technologies differ in infrastructure, installation requirements and resilience design. A final deployment may include a static IP, traffic-priority rules and tested failover for selected systems, depending on the address, service and equipment.
Business use cases
Business Internet for the Systems Your Company Relies On
VoIP and Cloud PBX
Plan around concurrent calls, bandwidth, latency, packet loss, Wi-Fi conditions and voice-priority requirements.
Office internet
Consider staff numbers, cloud applications, video meetings, guest Wi-Fi, printing, file transfers and daily operational traffic.
Retail and point-of-sale systems
Consider payment systems, central applications, store connectivity, CCTV and backup internet requirements.
Multi-branch businesses
Assess each location separately, then plan connectivity and backup requirements around central systems and branch operations.
Manufacturing and industrial sites
Consider site layout, coverage, outdoor links, warehouse requirements, CCTV, machinery connectivity and specialised routing needs.
Call centres and sales teams
Plan for concurrent voice traffic, Hosted VICIdial, CRM access, reporting, agent workstations and backup connectivity.
Medical practices and legal firms
Support cloud systems, secure remote access, business calling, appointment tools and day-to-day customer communication.
CCTV and remote monitoring
Assess upload capacity, static IP or remote-access requirements, camera volumes, recording workflows and backup needs.
Remote support and cloud access
Consider VPN, remote desktop, cloud applications, Microsoft 365, backups and staff working from multiple locations.
Coverage process
Check What Is Available at Your Business Address
Share your address
Provide the business address or site location where connectivity is required.
Tell us what you need
Select primary internet, backup internet, VoIP, Cloud PBX, call centre, CCTV, multi-branch or other business requirements.
Coverage and feasibility review
SureTel checks potential fibre, wireless, microwave and LTE/5G options for the site.
Solution recommendation
Receive guidance on the most suitable primary and backup connectivity options.
Quote and implementation plan
Confirm pricing, installation requirements, lead-time expectations, hardware and any required approvals.
No obligation. Availability and feasibility are confirmed before you commit.
Why SureTel
Why Businesses Choose SureTel for Connectivity
Licensed South African ISP
SureTel provides business communication and connectivity services within the South African telecommunications environment.
Operating since 2010
Experience supporting business voice, connectivity and communication requirements.
Primary and backup planning
Assess the primary connection, backup options and critical business systems together.
Voice and internet under one provider
Plan business connectivity alongside VoIP, Cloud PBX, Hosted VICIdial and other communication requirements.
Practical feasibility guidance
SureTel reviews location, infrastructure, users, applications and service requirements before recommending a solution.
Business-focused support
Solutions designed around SMEs, professional services, retail, call centres, industrial businesses and multi-branch organisations.
Support hours, escalation arrangements, service levels and uptime commitments depend on the selected service and agreement. Do not imply universal 24/7 support or fixed SLA commitments.
FAQ
Business Connectivity FAQs
What is business connectivity?
Business connectivity is the internet connection and network design that supports a company's cloud systems, staff, business phones, payment tools, remote access, CCTV, branches and daily operations. SureTel helps businesses compare fibre, wireless, licensed microwave and LTE/5G backup options based on their address and requirements.
Which business internet option should I choose?
The right option depends on your location, required speed, number of users, cloud applications, voice requirements, business continuity needs and budget. Business Fibre may suit offices where fibre is available, Wireless Internet may help where fibre is unavailable or delayed, Licensed Microwave may suit specialised business-critical requirements, and LTE/5G Backup may support continuity planning.
What is the difference between fibre, wireless, licensed microwave and LTE/5G backup?
Business Fibre is a fixed fibre connection where infrastructure is available. Wireless Internet uses a wireless link and may be suitable where fibre is not available or practical. Licensed Microwave is a specialised wireless option for selected higher-value or business-critical requirements. LTE/5G Backup uses mobile-network connectivity as a secondary connection for selected systems when the primary connection is unavailable.
Can SureTel connectivity support VoIP and Cloud PBX?
Yes. Business Fibre, Wireless Internet or another suitable primary connection can support VoIP and Cloud PBX when the connection, local network and traffic requirements are properly planned. Voice quality can be affected by bandwidth, latency, packet loss, Wi-Fi conditions and traffic congestion, so SureTel should assess the intended call volumes and setup.
Do I need backup internet for my business?
Backup internet may be worthwhile when downtime would disrupt phones, payment systems, cloud applications, customer service, remote access, CCTV monitoring or business operations. LTE/5G backup can form part of a continuity plan, but failover must be configured and tested for the systems you need to protect.
How long does business internet installation take?
Typical lead times vary by service. Existing FTTH may take approximately 3–7 days, Wireless Internet and Licensed Microwave may take around 5–10 days, LTE backup may take around 2–5 days, and FTTB can take significantly longer where new infrastructure, approvals or provider construction work is required. Final timing is confirmed after feasibility is checked.
Does SureTel provide business internet across South Africa?
SureTel can assess business connectivity requirements nationally. Cloud-based services such as VoIP and Cloud PBX can support businesses in multiple locations, while fibre, wireless, microwave and LTE/5G availability depend on infrastructure, coverage and feasibility at each address.
Get started
Find the Right Internet Connection for Your Business
- Licensed SA ISP
- ICASA 0009/CECS/AUG/09
- Since 2010
- Trusted by hundreds of SA businesses
Prefer chat? WhatsApp SureTel →
All prices are shown excluding VAT unless stated otherwise.