Question 1

What are the benefits of Hosted Vicidial for call centers?

Accepted Answer

Hosted Vicidial eliminates the need for on-premise hardware, reduces IT overhead, and provides instant scalability from 5 to 500+ agents. SureTel manages all infrastructure, updates, and security — so your team can focus on outbound call campaigns and customer engagement.

Question 2

Is Vicidial the best open source call center software available?

Accepted Answer

VICIdial is the world's most widely deployed open source call center software, used by thousands of contact centres globally. It offers predictive dialing, call recording, IVR, real-time reporting, and CRM integration — all without per-seat licensing fees for the software itself.

Question 3

How does a predictive dialer improve outbound call campaigns?

Accepted Answer

A predictive dialer uses intelligent algorithms to dial multiple numbers simultaneously and connect agents only to answered calls. This reduces idle time by up to 300%, increases talk time, and dramatically improves contact rates for outbound call campaigns.

Question 4

Does your hosted Vicidial include CRM integration?

Accepted Answer

Yes. SureTel's hosted VICIdial integrates with leading relationship management software platforms including Zoho, Salesforce, and custom CRMs via RESTful API. Features include click-to-call, screen-pop, automated lead disposition, and real-time data syncing.

Question 5

What is Vicidial pricing in South Africa?

Accepted Answer

SureTel offers transparent per-seat pricing from R120/seat per month with call rates from 19c/min. Pricing scales based on agent count, campaign complexity, and add-on features like bulk SMS and mobile CLI presentation. Contact us for a tailored quote.

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VICIdial Pricing & Per Seat Model

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