SureTelCloud communications pricing
Cloud PBX Pricing
Clear per-extension pricing with optional add-ons for your business phone system.
From R40 per extension/month
excl. VAT · at 301+ extensions
- Licensed SA ISP
- ICASA 0009/CECS/AUG/09
- Since 2010
- Trusted by hundreds of SA businesses
Published pricing at a glance
What SureTel Cloud PBX costs
SureTel Cloud PBX starts at R60 per extension/month excluding VAT for 1–20 extensions, with lower per-extension prices at larger user counts. Add call recording, mobile apps, DIDs or number porting only where required; calls and minute bundles are priced separately. Use the estimate for an indicative cost, then request a quote so SureTel can confirm the configuration that fits your users and calling needs.
- • R60–R40 per extension/month, depending on extension count
- • Mobile app: R20 per extension/month
- • DID: R10 per number/month
- • Eligible number porting: R40 once-off per number
- • Minute bundles from R300/month; call rates from 30c/minute
Published pricing
Cloud PBX costs by extension count
Choose the extension tier that matches your active users. Optional services sit separately so you can see which costs are recurring and which apply only when selected.
All prices are shown excluding VAT unless stated otherwise.
| Plan | Extensions | Price per extension/month (excl. VAT) |
|---|---|---|
| MicroYour tier | 1–20 extensions | R60 |
| Small | 21–50 extensions | R55 |
| Medium | 51–100 extensions | R50 |
| Large | 101–300 extensions | R45 |
| Enterprise | 301+ extensions | R40 |
The applicable tier is based on the number of Cloud PBX extensions in the selected solution.
Optional recurring and once-off charges
| Optional item | Charge | Billing basis | Notes |
|---|---|---|---|
| Call recording — 1 year retention | R9 | per extension/month | Optional where required |
| Call recording — 2 years retention | R17 | per extension/month | Optional where required |
| Call recording — 3 years retention | R26 | per extension/month | Optional where required |
| Call recording — 4 years retention | R34 | per extension/month | Optional where required |
| Call recording — 5 years retention | R42 | per extension/month | Optional where required |
| Mobile app | R20 | per extension/month | Optional where selected |
| DID (direct inward dial number) | R10 | per DID/month | Optional where a DID is required |
| Number porting | R40 | once-off per number | Eligible number porting only; timing and eligibility are confirmed during the process |
Voice and call-usage guidance
| Item | Published guidance |
|---|---|
| Minute bundles | 750–30,000 minutes from R300/month |
| Call rates | From 30c/minute |
| Billing | Per-second billing where applicable |
| Deployment | Same day to 10 working days, depending on requirements |
Final pricing is confirmed on quote
Your final quote depends on the chosen extension tier, add-ons, calling pattern, destinations, endpoints and implementation requirements. The estimate is guidance only, not a binding quote.
Estimate your Cloud PBX monthly cost
Move the inputs to see an indicative monthly subtotal and any once-off porting fee. Calls, minute bundles, handsets and any implementation requirements are quoted separately where relevant.
Required. Minimum 1.
Optional. Choose None to exclude recording.
Optional. R20/ext/month. Cannot exceed total extensions.
Optional. R10/DID/month.
Eligible number porting only; timing is confirmed during the process.
Calls are quoted separately and not included in the estimate.
Indicative monthly subtotal (excl. VAT)
R600
Tier: 1–20 extensions · R60/ext/month
- Extensions (10 × R60)
- R600
- Recording (None)
- R0
- Mobile app (0 × R20)
- R0
- DIDs (0 × R10)
- R0
Potential once-off number-porting fee (excl. VAT)
R0
No porting selected
Calls, minute bundles, handsets and any implementation requirements are quoted separately where relevant. This estimate is indicative guidance, not a binding quote.
Price clarity
Know what changes your Cloud PBX cost
- “What will I pay per user?”
- The extension table shows the published monthly rate at each extension tier.
- “Is recording part of the base price?”
- No. Recording is an optional per-extension charge with retention from 1 to 5 years.
- “How do mobile-app extensions affect cost?”
- Mobile app is R20 per extension/month and only applies to extensions that need it.
- “Are DIDs included?”
- DIDs are optional. A direct inward dial (DID) number is R10 per number/month where needed.
- “What does porting cost?”
- Eligible number porting is R40 once-off per number; timing and eligibility are confirmed during the porting process.
- “Are calls included in the extension price?”
- No. Call rates start from 30c/minute and minute bundles from R300/month; calls are quoted separately.
Why this pricing model
Predictable, modular, quote-ready
Transparent unit pricing
Per-extension tiers and per-item add-ons published in ZAR, excl. VAT.
Modular add-ons
Recording, mobile app, DIDs and porting are optional and priced separately.
Licensed ISP & voice provider
ICASA licence 0009/CECS/AUG/09; operating since 2010.
Voice + connectivity in one quote
Where the broader solution needs both, SureTel quotes them together.
Pricing details
What sits in a Cloud PBX monthly cost
Each layer is priced separately so you only pay for what you select. The stack below shows the components that make up a typical Cloud PBX monthly figure.
1. Base extension tier
R60 → R40 per extension/month excl. VAT, based on total extension count.
2. Optional recording
R9 → R42 per extension/month excl. VAT, by retention period (1–5 years). None if not required.
3. Optional mobile app
R20 per extension/month excl. VAT, only on extensions that need it.
4. Optional DIDs
R10 per DID/month excl. VAT, only where a direct number is required.
5. Once-off porting (if applicable)
R40 once-off per eligible number; not a monthly cost.
Quoted separately
Calls and minute bundles, handsets, network access, installation and hardware are quoted separately and are not part of the extension price.
Diagram: monthly extension cost + optional add-ons make up the indicative monthly subtotal; eligible number porting is a separate once-off line.
Calls, minute bundles, handsets, network access, installation and hardware are quoted separately where relevant and are not included in the extension price.
Use cases
How South African businesses size Cloud PBX
Small office
Extension count and any required mobile app or DIDs determine the recurring cost.
Growing SME
The tier drops as users grow; recording and mobile app costs apply only where selected.
Multi-branch rollout
Extension count, app users, DIDs and site-specific requirements shape the quote.
Remote-first team
Per-extension pricing fits distributed users; mobile app extensions are sized to need.
Replacing an ageing PBX
Add eligible porting per number to keep existing numbers when changing systems.
High-volume calling
Pair extension pricing with a minute bundle from R300/month for predictable spend.
Choose the right next step
Which page should you visit next?
| Your question | Best next step | Link |
|---|---|---|
| I need the full Cloud PBX service and feature overview. | Review the main service page. | Cloud PBX service → |
| I need call-rate or VoIP pricing detail. | Review VoIP pricing. | VoIP pricing → |
| I need an existing PBX to connect to SIP trunks. | Review SIP Trunking. | SIP Trunking → |
| I am deciding between onsite and hosted PBX. | Read the comparison guide. | Compare deployment models → |
| I know our requirements. | Request a Cloud PBX quote. |
Cloud PBX, onsite PBX and SIP trunking are not universally better than one another — the right choice depends on your business requirements.
How the pricing model works
Why Cloud PBX totals are built from separate components
A Cloud PBX quote combines a base extension tier with the optional services and calling model that apply to the business. This keeps the public pricing transparent: the user count drives the extension rate, selected add-ons change recurring charges, and eligible number porting is shown as a separate once-off item.
What is an extension?
An extension is an individual Cloud PBX user or configured endpoint in the selected solution.
Why do per-extension prices change by tier?
The published rate is lower at higher extension counts; the applicable tier is confirmed in the quote.
Why are calls separate from extension pricing?
Calling costs depend on use, destinations and whether a minute bundle is selected.
Why are DIDs optional?
A DID is added where the business needs a direct number.
Why is porting a once-off charge?
The published R40 fee applies per eligible number transferred through the porting process.
Business communications partner
Price clarity backed by practical support
2010
Operating since 2010
Licensed South African ISP
ICASA licence 0009/CECS/AUG/09
Voice + connectivity under one provider
Useful where the broader solution needs both
Practical support
Mon–Fri 08:00–17:00; quotes account for users, voice and connectivity
From estimate to quote
Get pricing that reflects your actual setup
- 1
Estimate
Choose an extension count and relevant optional items in the estimator above.
- 2
Submit
Send your requirements using the Cloud PBX quote form.
- 3
Review
SureTel reviews users, calling needs, existing setup and any porting requirements.
- 4
Receive guidance
SureTel confirms the recommended configuration and quote, subject to applicable requirements.
Deployment is typically same day to 10 working days, depending on requirements. SureTel does not promise a fixed implementation date or number-porting timeline.
Cloud PBX pricing FAQs
Cloud PBX pricing — questions answered
Request Cloud PBX pricing
Turn your extension count into a clear Cloud PBX quote
Share your users, optional add-ons and calling needs so SureTel can confirm a configuration and pricing model for your business.
Tell us about your users and calling needs. SureTel will use your estimate and form details to prepare relevant Cloud PBX pricing guidance.