SureTel
Business Internet for Offices and Branches
Business Fibre Internet
Business fibre for offices and branches that need dependable access to cloud systems, calls and customer tools.
Business Fibre from R599 per month excluding VAT.
- Licensed SA ISP
- ICASA 0009/CECS/AUG/09
- Since 2010
- Trusted by hundreds of SA businesses
Overview
Fibre Internet Planned Around Your Business Requirements
Business Fibre is a fixed internet service for offices and branches that rely on cloud applications, business calling, payment tools and daily online work. SureTel assesses your address, available fibre infrastructure, users, applications, static-IP needs and continuity requirements, then recommends the suitable FTTH-based or FTTB option. Check coverage to confirm what is feasible before committing.
- • Business fibre for offices, branches and connected teams
- • FTTH-based and FTTB options, subject to coverage
- • Static IP and backup planning where required
- • Supports cloud systems, VoIP and Cloud PBX
- • Check coverage before choosing a service
Pricing & lead-times
Business Fibre Pricing and Installation Timing
SureTel provides approved starting prices for selected fibre services. Final pricing depends on the address, available network, required speed, service type, installation scope, equipment, contract term, static-IP requirements and any backup or managed-network requirements.
| Fibre option | Starting price guidance | Typical lead-time guidance |
|---|---|---|
| FTTH-based option | From R599 per month excluding VAT | Approximately 3–7 days where fibre is already available and installation conditions allow |
| FTTB | From R1,400 per month excluding VAT | Approximately 1–6 months where new infrastructure, approvals, landlord access, wayleaves or provider construction work is required |
Pricing factors that may affect the final quote
- • Address and available fibre network
- • FTTH or FTTB service type
- • Required speed and usage profile
- • Existing fibre infrastructure at the premises
- • Installation, trenching, cabling or building-entry requirements
- • Router, firewall, Wi-Fi or CPE requirements
- • Static IP requirements
- • Contract term
- • Support and service-level requirements
- • Backup internet or failover configuration
- • Number of business locations
All prices are shown excluding VAT unless stated otherwise.
Lead times are estimates only. Final timing depends on fibre availability, provider infrastructure, building access, approvals, site readiness, equipment availability, installation requirements and the agreed service design.
Problems this solves
Common Business Connectivity Problems Fibre Can Help Address
| Business problem | How Business Fibre can help |
|---|---|
| Slow office internet affecting staff productivity | A suitable fibre service can support cloud applications, collaboration tools, web systems, uploads, downloads and day-to-day business activity more effectively than an inadequate connection. |
| VoIP or Cloud PBX calls affected by poor connectivity | Fibre can provide a stronger primary connection for voice systems when bandwidth, local networking, Wi-Fi, latency, jitter and packet-loss conditions are properly planned. |
| Cloud applications loading slowly or disconnecting | A fibre connection can support access to business platforms such as Microsoft 365, CRM systems, accounting tools, hosted applications and remote-support platforms. |
| Consumer-style internet no longer fits the business | A business-focused fibre solution can be assessed around users, applications, routers, static-IP needs, support requirements and continuity planning. |
| No practical way to support remote access or VPN services | Static IP and fibre connectivity options can support selected remote-access, VPN, CCTV and hosted-system requirements where configured appropriately. |
| Multiple staff competing for the same limited connection | Fibre sizing can be planned around users, cloud traffic, video meetings, voice calls, guest Wi-Fi, backups and normal office usage. |
| Retail, payment or customer-service systems depend on one line | Fibre can form the primary connection, while LTE/5G backup or another secondary path can help reduce the risk of a single connection outage. |
| Uncertainty about availability or installation timing | SureTel can check the address, available fibre network, installation requirements and likely implementation path before quoting. |
| Different branches need different connectivity options | Fibre may be suitable for some sites, while other branches may require wireless internet, licensed microwave or mobile backup based on local feasibility. |
| Static IP needs are unclear | SureTel can assess whether your VPN, CCTV, remote access, PBX, firewall or hosted systems require a static IP or additional routing configuration. |
Fibre does not automatically guarantee uptime, application performance or call quality. Results depend on the selected service, available network, local router and firewall setup, Wi-Fi design, user demand, traffic congestion and any backup configuration.
Service details
Fibre Connectivity Designed Around Your Site and Systems
Address-Based Fibre Feasibility
SureTel checks what fibre infrastructure may be available at your business address before recommending an FTTH or FTTB option.
Fibre Network Options
Available fibre networks can vary by location. SureTel assesses which suitable fibre-network operator options may be available for the address and selected service.
Static IP Options
Static IP options are available on fibre configurations where required for selected VPN, firewall, CCTV, remote-access, PBX or hosted-service use cases.
Business Router and CPE Requirements
The recommended solution should account for the router, firewall, Wi-Fi design, switching, user devices and any traffic-prioritisation requirements at the site.
VoIP and Cloud PBX Support
Business Fibre can support VoIP and Cloud PBX when the connection, local network and expected number of concurrent calls are properly planned.
Cloud Applications and Remote Access
Use fibre to support cloud software, CRM systems, Microsoft 365, backups, remote support, VPN access and connected business tools.
Installation Planning
The installation process may involve fibre activation, a site visit, internal cabling, router configuration, building access, landlord approval or provider infrastructure work, depending on the address.
Multi-Branch Connectivity
SureTel can assess fibre availability at each branch and recommend other connectivity options where fibre is unavailable or not the best fit.
Backup Internet Planning
Businesses that depend heavily on fibre should consider LTE/5G backup or another secondary connection for selected critical systems.
Fibre networks
Fibre Availability Depends on the Network at Your Address
SureTel works with available fibre infrastructure to help businesses find the right connectivity option for their location. The physical fibre network at one office may differ from the network at another branch, even within the same suburb.
Business fibre options may include access through fibre network operators such as:
- DFA
- Frogfoot
- Link Africa
- Openserve
Available fibre networks may include DFA, Frogfoot, Link Africa and Openserve, depending on the address and feasibility.
Feasibility factors
What SureTel checks before recommending a fibre option
- • Existing network coverage at the address
- • Distance from available fibre infrastructure
- • Building type and internal cabling requirements
- • Office park, landlord or body-corporate approval
- • Wayleave and access requirements
- • Required service speed and configuration
- • Router, firewall or CPE requirements
- • Static IP or advanced routing requirements
- • Availability of technician appointments and installation resources
Business use cases
Fibre for the Systems Your Business Depends On
Office internet
Supports staff devices, cloud applications, collaboration tools, guest Wi-Fi, printing, file sharing and normal business operations.
VoIP and Cloud PBX
Can support business calling when bandwidth, latency, packet loss, local network setup and voice-priority requirements are considered.
Cloud-based software
Supports CRM, accounting systems, Microsoft 365, browser-based platforms, cloud backups and hosted business applications.
Retail and point-of-sale systems
Can support payment terminals, head-office systems, inventory tools, customer service and store connectivity, with backup planning where needed.
Medical practices and pharmacies
Supports appointment systems, patient communication, cloud applications, business calling and operational tools.
Legal and professional services
Supports cloud document systems, secure remote access, business calls, client communication and staff collaboration.
Call centres and sales teams
Supports Hosted VICIdial, CRM access, reporting, business voice traffic and agent connectivity when designed around concurrent demand.
Multi-branch businesses
Fibre can be assessed per location to support branches, offices, retail stores and central systems.
CCTV and remote monitoring
Supports selected CCTV, remote-viewing and upload requirements when bandwidth, static IP, router and backup needs are considered.
Remote support and VPN access
Supports authorised remote access, managed IT tools, VPNs and cloud administration where configured appropriately.
FTTH vs FTTB
What Is the Difference Between FTTH and FTTB?
FTTH and FTTB both use fibre infrastructure, but they describe different delivery contexts. The best option depends on whether your site is already served by a residential fibre network, requires a business-premises fibre build, has building-access requirements, or needs particular service features.
| Consideration | FTTH — Fibre to the Home | FTTB — Fibre to the Business |
|---|---|---|
| Typical location | Residentially served properties, home offices or eligible premises with existing home-fibre infrastructure. | Commercial offices, business parks, retail sites and other business premises. |
| Connection context | Uses fibre infrastructure designed to reach residential premises. | Uses fibre infrastructure delivered to a business premises or business location. |
| Starting price | From R599 per month excluding VAT. | From R1,400 per month excluding VAT. |
| Typical lead time | Approximately 3–7 days where infrastructure is already live and installation conditions are straightforward. | Approximately 1–6 months where a business build, building approval, landlord involvement, wayleave or provider work is needed. |
| Best suited to | Smaller offices, home-based businesses or eligible locations where existing fibre coverage meets operational requirements. | Businesses that need a fibre connection delivered to commercial premises and require an address-specific business assessment. |
| Static IP options | Available on fibre configurations where required. | Available on fibre configurations where required. |
| Important consideration | Availability and service suitability must still be confirmed for business use. | Lead time and feasibility can be influenced by building readiness, infrastructure distance, approvals and installation scope. |
An FTTH-based option may be practical where fibre is already active at an eligible location and the service meets business requirements. FTTB may be more appropriate for commercial buildings, business parks, larger offices or locations where new infrastructure and a formal business installation are required.
SureTel will confirm the appropriate fibre option only after reviewing your address, business requirements and available network infrastructure.
Deep dive
What is Business Fibre?
FTTH and FTTB describe the delivery environment rather than a guaranteed performance tier. FTTH-based services commonly use residential fibre infrastructure at eligible premises, while FTTB generally serves commercial buildings and can require building access, landlord approvals, wayleaves or new infrastructure. Final network design also accounts for router, firewall, Wi-Fi, static IP and backup configuration.
Fibre plus backup
Fibre Is Stronger With a Backup Plan
Fibre can be an effective primary business connection, but any single connection can experience an outage caused by network faults, physical damage, power issues, building works, local equipment failure or provider-side incidents. For businesses that depend on payments, cloud systems, phones, customer service or remote access, an LTE/5G backup connection can help provide an alternative path for selected critical traffic when the primary fibre connection is unavailable.
Primary Connection
Fibre · Wireless · Microwave
Business Router / Firewall
Routing rules · Failover policy
Business Systems
VoIP · Cloud PBX · POS · CCTV · Staff
LTE / 5G Backup
Activates for agreed traffic when primary path is unavailable
Primary connection examples
- • Business Fibre (FTTH-based or FTTB)
Backup connection examples
- • LTE/5G Backup
- • Alternate routing for selected critical services
Backup internet does not automatically protect every device or application. Failover behaviour depends on the selected router, firewall configuration, traffic-routing rules, mobile coverage, backup service capacity and testing.
Coverage process
Check Fibre Availability Before You Commit
Share your business address
Provide the office, branch, retail site or business location where fibre is required.
Tell us what the connection must support
Select office internet, Cloud PBX, VoIP, cloud systems, call centre activity, CCTV, remote access, backup internet or multi-branch requirements.
Coverage and feasibility review
SureTel checks potentially available fibre-network options and identifies likely installation considerations.
Fibre recommendation
Receive guidance on whether an FTTH-based or FTTB option may be suitable, plus backup options where relevant.
Quote and implementation plan
Confirm pricing, installation requirements, hardware, expected lead time and any needed approvals.
Installation and activation
Proceed once the service, site requirements and implementation plan are agreed.
No obligation. Fibre availability and final installation requirements are confirmed before you commit.
Why SureTel
Why Businesses Choose SureTel for Fibre Connectivity
Licensed South African ISP
SureTel provides business communication and connectivity services within the South African telecommunications environment.
Operating since 2010
Experience supporting business connectivity, voice and communication requirements.
Address-led feasibility guidance
SureTel checks the site, available infrastructure and business requirements before recommending a fibre solution.
Voice and connectivity under one provider
Plan Business Fibre alongside VoIP, Cloud PBX, Hosted VICIdial, backup internet and related communication services.
Business-focused network planning
Consider users, cloud applications, business phones, routers, static IP needs and continuity requirements together.
Primary and backup connectivity options
Assess LTE/5G backup or another alternative path where downtime would materially affect operations.
Support hours, escalation arrangements, service levels and uptime commitments depend on the selected service and agreement. SureTel does not imply universal 24/7 support or fixed SLA commitments.
FAQ
Business Fibre FAQs
What is Business Fibre?
Business Fibre is a fixed internet connection delivered over fibre-optic infrastructure to an eligible business location. It can support office users, cloud applications, VoIP, Cloud PBX, remote access, CCTV and other connected systems. The right fibre solution depends on your address, available network, business requirements and local setup.
How much does Business Fibre cost in South Africa?
SureTel offers FTTH-based options from R599 per month and FTTB from R1,400 per month, excluding VAT. Final pricing depends on the address, available fibre network, required speed, installation scope, equipment, static IP needs, contract term and support requirements.
What is the difference between FTTH and FTTB?
FTTH means Fibre to the Home and is generally associated with fibre infrastructure serving residential premises or eligible home-office locations. FTTB means Fibre to the Business and refers to fibre delivered to a business premises. The most suitable option depends on your address, building type, network availability, business use requirements and installation scope.
How long does Business Fibre installation take?
An FTTH-based option may take approximately 3–7 days where infrastructure is already available and installation conditions are straightforward. FTTB may take approximately 1–6 months where new infrastructure, building approvals, landlord access, wayleaves or provider construction work is required. These are estimates only and final timing is confirmed after feasibility is checked.
Can I get a static IP with Business Fibre?
Yes. Static IP options are available on fibre configurations where required. A static IP may be useful for selected VPN, firewall, CCTV, remote-access, PBX or hosted-system requirements. SureTel will confirm the suitable configuration in your final quote.
Is Business Fibre suitable for VoIP and Cloud PBX?
Yes. Business Fibre can support VoIP and Cloud PBX when the connection, expected number of simultaneous calls, local network, router, Wi-Fi design and voice-priority requirements are properly planned. Call quality can also be affected by latency, packet loss, jitter, network congestion and local equipment.
Should I add LTE/5G Backup to Business Fibre?
Backup internet may be worthwhile when an outage would disrupt phones, payments, cloud systems, customer service, CCTV monitoring or remote access. LTE/5G backup can provide an alternate path for selected services, but the failover setup must be configured and tested for your business environment.
Which fibre providers does SureTel work with?
Available fibre networks may include DFA, Frogfoot, Link Africa and Openserve, depending on your address and feasibility. The network options, installation process, pricing and lead time can differ by location.
Does SureTel provide Business Fibre across South Africa?
SureTel can assess Business Fibre requirements nationally. Final availability depends on the fibre infrastructure, fibre network operator coverage, building requirements and feasibility at the specific business address.
Get started
Check Fibre Coverage for Your Business Address
- Licensed SA ISP
- ICASA 0009/CECS/AUG/09
- Since 2010
- Trusted by hundreds of SA businesses
Prefer chat? WhatsApp SureTel →
All prices are shown excluding VAT unless stated otherwise.