SureTel
One Team. Complete IT.
Managed IT for Gauteng businesses.Business internet and voice from the same team.
SureTel combines managed business IT with business internet, Cloud PBX and VoIP — choose these categories individually or together.
Managed IT from R500 per managed user / month excl. VAT.
Business internet: check coverage →Business voice: explore VoIP →
- Licensed SA ISP
- ICASA 0009/CECS/AUG/09
- Since 2010
- Trusted by hundreds of SA businesses
About SureTel
What SureTel does
SureTel is a managed IT provider and licensed South African ISP, providing business IT support, business internet and voice services. Operating since 2010, we focus on remote-first Managed IT for Gauteng businesses, with Microsoft 365 management and backup separately scoped. Choose Managed IT, internet or voice independently, or together. Voice services are available nationally; internet availability depends on your address and the selected service.
- • Managed IT from R500 per managed user / month excl. VAT
- • Business internet: fibre, wireless, microwave and LTE/5G
- • Business voice: Cloud PBX, VoIP and phone systems
- • Choose individual categories or combine them
Services
Managed IT, business internet and business voice
Choose Managed IT, business internet or business voice independently, or combine them. Microsoft 365 management and backup are separate modules with their own quoted scope and prerequisites.
Managed IT
Remote helpdesk, patching, monitoring and SentinelOne EDR for every user's main computer.
From R500 per managed user/month excl. VAT
Learn more →Business Internet
Business internet via fibre, wireless, microwave and LTE/5G — matched to your site.
From R599/month excl. VAT
Learn more →Business Voice
Cloud PBX, VoIP, SIP trunking and business phone systems — explore your options or request a quote.
Learn more →Microsoft 365 management
Accounts, licences, sharing and security settings in your tenant looked after.
Learn more →Managed backup
A separate, monitored copy of your Microsoft 365 mail and files.
Learn more →Cloud PBX
Modern hosted business phone system, extension-based, scales as you grow.
From R60 per extension/month excl. VAT
Learn more →Hosted VICIdial
Hosted inbound and outbound call centre dialler for sales and support teams.
From R120 per agent/month excl. VAT
Learn more →Onsite PBX
On-premise PBX hardware for businesses that need a local phone system.
Learn more →CCTV
Business CCTV solutions to support site security and operations.
Learn more →
All prices are shown excluding VAT unless stated otherwise.
Coverage
Check coverage at your address
Find out which fibre, wireless or LTE/5G options are feasible at your business address. Results in seconds.
Free · Instant · No obligation
Credentials
A licensed partner with real South African track record
SureTel has served South African businesses since 2010 as a licensed ISP. Today one accountable team looks after managed IT, Microsoft 365 and endpoint security alongside connectivity and voice.
Since 2010
Serving South African businesses
Licensed ISP
ICASA 0009/CECS/AUG/09
Hundreds
of SA businesses on the network
One provider
Comms + connectivity under one roof
Why SureTel
A licensed partner that takes ownership
SureTel takes accountable ownership of your Managed IT within the agreed scope. As a licensed South African ISP, we also supply business internet and voice — choose each category independently, or bring them together with one team.
- Licensed South African ISP
- ICASA licence 0009/CECS/AUG/09
- Operating since 2010
- Managed IT, internet and voice from one team
Getting started
Where most businesses start
Find out where your IT stands first, then move to a managed service priced per user.
Free for qualified businesses
IT Health & Risk Assessment
A 2–4 hour, remote-first review of your users, devices, Microsoft 365 and backups, with prioritised findings at a readout.
Request an assessment — SureTel arranges a time
Learn more →Outsourced IT support
Managed IT
Remote helpdesk, patching, vulnerability management, SentinelOne EDR and a monthly summary for 15–50 user teams.
From R500 per managed user/month excl. VAT
Learn more →Challenges
Problems SureTel helps solve
IT problems that never close
Issues logged with no feedback, so staff work around them and lose time.
Unpatched, unmonitored laptops
No one knows which devices are out of date or exposed until something goes wrong.
Microsoft 365 left to itself
Old accounts still active, MFA patchy and nobody clearly responsible for the tenant.
Unsure if data could be restored
Backups assumed rather than checked, and no clear process for getting files back.
Suppliers pointing at each other
IT, internet and phone providers each blaming the other when something breaks.
Unreliable internet or calls
A single connection with no backup, or call quality that lets customers down.
Find your fit
Which solution is right for you?
I need IT support for my team
Managed IT
Accountable remote support, patching and endpoint security for Gauteng businesses with around 15 to 50 users.
Explore Managed IT →
I need business internet
Business Connectivity
Fibre, wireless or LTE/5G — matched to what's feasible at your site.
Explore Connectivity →Industries
Industries we support
FAQ
Frequently asked questions
What does SureTel do?
SureTel is a managed IT provider and licensed South African ISP, providing business IT support, business internet and voice services. Operating since 2010, we focus on Managed IT for Gauteng businesses, with Microsoft 365 management and backup separately scoped. Internet and voice can be purchased independently of Managed IT.
Can I buy internet or voice services without Managed IT?
Yes. Business internet and voice services can be purchased individually or together, without a Managed IT agreement. Individual service agreements and technical requirements apply; internet availability and pricing depend on address feasibility. Cloud PBX and VoIP are available nationally, subject to the selected service requirements.
What services does SureTel offer?
SureTel offers Managed IT, Microsoft 365 management, managed backup and a free, qualified IT Health & Risk Assessment, alongside Cloud PBX, VoIP, SIP trunking, business fibre, wireless internet, licensed microwave, LTE/5G backup, Hosted VICIdial, onsite PBX and CCTV.
How much does SureTel Managed IT cost?
Managed IT starts from R500 per managed user per month excluding VAT on a 12-month agreement, with a normal minimum of R7,500 per month for the base service. Microsoft 365 management, backup, onsite work and projects are additional.
What is the IT Health & Risk Assessment?
A free review for qualified businesses, normally 2–4 hours and remote-first, ending with executive findings and priorities. You send a request; SureTel confirms fit and contacts you to arrange a time.
Does SureTel provide services throughout South Africa?
SureTel supports businesses nationally, subject to service availability and feasibility at your location. Cloud PBX, VoIP and Hosted VICIdial can support businesses across South Africa, while connectivity services such as fibre, wireless and microwave depend on available infrastructure and site requirements.
How does SureTel pricing work?
SureTel provides transparent, business-focused pricing based on the service, number of users, location, feasibility, required hardware, usage and contract terms. Selected services have from-pricing available online, while a tailored quote is recommended for more accurate costs. All prices are shown excluding VAT unless stated otherwise.
How can I get a quote from SureTel?
You can request a quote online, call SureTel or contact the team through WhatsApp. Share your business details, location, number of users and the service you are considering. SureTel will review your requirements, confirm feasibility where needed and recommend a suitable solution.
What are SureTel's support hours?
Standard support is Monday to Friday, 08:00–17:00, excluding South African public holidays. Managed IT support is remote-first and does not include after-hours cover or staffed 24/7 security monitoring. Some customers have 24/7 SLA arrangements where these are specifically agreed in their contract.
Get started
Find out where your IT stands — then let one team look after it.
- Licensed SA ISP
- ICASA 0009/CECS/AUG/09
- Since 2010
- Trusted by hundreds of SA businesses
Prefer chat? WhatsApp SureTel →
All prices are shown excluding VAT unless stated otherwise.