SureTel
Roodepoort · office parks, retail and practices
Managed IT Support for Roodepoort Businesses
Device support, Cloud PBX and internet for tenants in Constantia Kloof office parks, Florida retail centres and Weltevreden Park practices.
In short
Roodepoort businesses often rent space in an office park or retail centre where the landlord runs the building network. SureTel's Managed IT looks after your users and devices from R500 per user per month on a 12-month agreement, Cloud PBX runs from R50 per extension/month, and a dedicated line can be quoted if the shared one isn't good enough. Prices exclude VAT; support is remote from nearby Krugersdorp.
- Your devices are ours to manage; the landlord's network stays the landlord's
- Onboarding R350 per user once-off, minimum R5,000 excl. VAT
- New numbers on 010; 011 numbers kept by porting (R40 each)
- Onsite IT visits: R450 per hour (minimum one hour) plus R4.95 per km return travel from Krugersdorp, excl. VAT
What SureTel provides across Gauteng
Managed IT from R500 per user per month, run remote-first from our Krugersdorp base. Cloud PBX from R50 per extension/month and VoIP calls from R0.30 per minute, set up and supported remotely. Business fibre from R687 per month (FTTH) or R1,300 (FTTB) where the address is feasible. All prices exclude VAT.
Area code 010
Roodepoort numbers: 010 for new lines, port the 011 you have
Roodepoort is in the Johannesburg number area. New numbers SureTel issues there are on 010, at R10 per number per month excl. VAT, and existing 011 numbers can be ported to SureTel and kept.
Porting costs R40 once-off per eligible number excl. VAT. For a retail store moving between centres, plan the port with a buffer: timing depends on the losing provider and a complete request.
A store and its back office can share one Cloud PBX, with calls from R0.30 per minute excl. VAT and the till-point phone on the same extension list as the manager's desk.
Tenants and landlords
Who looks after what in a Roodepoort office park or retail centre
Most support arguments in shared buildings come from unclear ownership. This is the split we agree up front for a Roodepoort tenant.
| Item | Usually owned by | SureTel's part | Price basis (excl. VAT) |
|---|---|---|---|
| Staff laptops and desktops | Your business | Support, patching, monitoring and SentinelOne protection | R500 per managed user per month |
| Building internet and Wi-Fi | Landlord or centre management | Coordinate with their provider; we don't manage their network | Not charged |
| Your own dedicated line | Your business | Supply fibre, wireless or LTE/5G backup where the address is feasible | Quoted after a feasibility check |
| Point-of-sale terminals | Your POS vendor | Coordinate with the vendor; POS devices are scoped separately | Scoped |
| Phones and numbers | Your business | Cloud PBX, Yealink handsets and number porting | from R50 per extension/month; porting R40 per number |
If the building network keeps causing problems, a line of your own avoids depending on the landlord's provider. Whether that's possible depends on the building, so it starts with a coverage check.
Typical requirements
Roodepoort setups we scope
Typical requirements in office parks, retail centres and practices — not customer stories.
Office-park tenant on shared building internet
A Constantia Kloof team relying on the landlord's network. Managed IT covers users' devices, with Microsoft 365 management available as a module; the building network stays the landlord's, and a dedicated line can be quoted if needed.
Retail store plus a back office
Till-point PCs, a manager's laptop and an office machine. Named users are in the base; point-of-sale systems and shared devices are scoped separately and coordinated with their vendors.
Practice growing past its first IT setup
A Weltevreden Park practice that started with personal laptops and consumer email. Moving devices and email into managed Microsoft 365 is an onboarding project before monthly service starts.
Remote or on site
Remote and onsite work for Roodepoort tenants
Here is what reaches a Roodepoort office or store remotely and what needs a planned visit.
| Service | How it's delivered in Roodepoort | Good to know |
|---|---|---|
| User support and patching | Remote | Monday to Friday, 08:00–17:00, excluding public holidays. |
| Onboarding devices and email | Mostly remote project | Moving personal laptops and consumer email into managed Microsoft 365 is quoted before monthly service starts. |
| Microsoft 365 backup | Remote, separate module | Backup isn't disaster recovery; restore testing depends on the schedule bought. |
| Cloud PBX for store and office | Remote | Phones arrive configured for your extensions. |
| Workstation or cabling work | Planned visit | Hourly rate plus return kilometres from Krugersdorp. |
| CCTV for a store or office | On site, quoted by scope | Gauteng and North West installations. |
| A dedicated internet line | Feasibility first | Building access and landlord rules apply. |
Roodepoort areas
Roodepoort areas we support
Office parks, retail centres and home-based practices across these areas are supported remotely:
- Roodepoort
- Constantia Kloof
- Weltevreden Park
- Florida
- Little Falls
Whether your own line is possible depends on the building, so check the exact address.
Onsite rate
What a Roodepoort onsite visit costs
Roodepoort is close to our Krugersdorp base, but visits are still planned and quoted per job, with no guaranteed arrival time.
In an office park, tell us about building access rules — permits, escorted access or after-hours restrictions — so the visit can be scheduled to fit them. Nothing is charged for travel time or dispatch.
Hours on site × R450 (minimum one hour) + return kilometres from Krugersdorp × R4.95. All excl. VAT.
Roodepoort FAQs
Questions from Roodepoort businesses
Our office park supplies the internet. Can SureTel still support us?
Yes. Managed IT covers your users and their primary devices wherever they connect. The building network stays the landlord's responsibility; we coordinate with their provider when a fault sits on their side.
Can we get our own internet line in a Roodepoort office park?
Sometimes. It depends on the building, the landlord's rules and what's feasible at the exact address. Run the address through the coverage checker and we'll confirm the options.
What does onboarding cost for a Roodepoort practice?
R350 per user once-off, minimum R5,000 excl. VAT. Bigger clean-ups, such as moving from consumer email to Microsoft 365, are scoped as a project first.
Do you support till points and POS systems?
POS terminals are scoped separately and we coordinate with your POS vendor. Named staff on their primary laptops or desktops are in the Managed IT base.
What does an onsite visit in Roodepoort cost?
Hours on site × R450 (minimum one hour) + return kilometres from Krugersdorp × R4.95. All excl. VAT. There is no dispatch fee and no travel-time charge.
Can a Roodepoort store keep its 011 number?
Yes. Port it for R40 once-off per eligible number excl. VAT; new numbers SureTel issues are on 010.
Sort out IT and phones for your Roodepoort premises
Tell us whether you're in an office park, a retail centre or your own building, and how many people use computers. Qualifying businesses can start with a free IT Health & Risk Assessment.