SureTel
Randburg · offices, warehouses and contact centres
Managed IT Support for Randburg Businesses
Managed IT, phones and dialler hosting for Ferndale offices, North Riding warehouses and Randburg contact-centre teams.
In short
Randburg mixes established offices, light-industrial premises and contact-centre teams. SureTel covers all three: Managed IT from R500 per user per month on a 12-month agreement, Cloud PBX from R50 per extension/month for office phones, and Hosted VICIdial from R120 per agent per month with SureTel Voice for outbound teams of 10 agents or more. Prices exclude VAT; support is remote from Krugersdorp.
- Office staff and warehouse PCs on one Managed IT agreement (shared PCs scoped separately)
- Hosted VICIdial: R120 per agent with SureTel Voice, R220 with your own carrier, minimum 10 agents
- New numbers on 010; 011 numbers port for R40 each
- Onsite IT visits: R450 per hour (minimum one hour) plus R4.95 per km return travel from Krugersdorp, excl. VAT
What SureTel provides across Gauteng
Managed IT from R500 per user per month, run remote-first from our Krugersdorp base. Cloud PBX from R50 per extension/month and VoIP calls from R0.30 per minute, set up and supported remotely. Business fibre from R687 per month (FTTH) or R1,300 (FTTB) where the address is feasible. All prices exclude VAT.
Area code 010
Randburg numbers: new lines on 010, existing 011 ported
New Randburg numbers are issued on 010 (Johannesburg / Gauteng) at R10 per number per month excl. VAT. An 011 number you already use can be ported to SureTel and kept.
Porting is R40 once-off per eligible number excl. VAT. For a contact centre with several published numbers, list them all in one request — a complete request is one of the things that affects how long porting takes.
Office calls on Cloud PBX or SIP trunks start from R0.30 per minute excl. VAT.
Three kinds of Randburg team
Office, warehouse floor or contact centre: what fits each
A single Randburg site can have all three. This table shows which SureTel service suits each team and how it's priced.
| Team | What usually fits | Price basis (excl. VAT) | Worth knowing |
|---|---|---|---|
| Office staff on laptops | Managed IT base plus Cloud PBX extensions | R500 per user per month; Cloud PBX R50 per extension/month for 1–100 extensions, R45 for 101–300 and R40 for 301+ | Named users' primary devices are in the base |
| Warehouse or dispatch | DECT cordless phones on Cloud PBX; shared PCs scoped | Handsets priced in the VoIP phones catalogue | Shared and extra endpoints are scoped and priced separately |
| Outbound or blended contact centre | Hosted VICIdial on a dedicated server | R120 per agent per month with SureTel Voice; R220 with your own carrier | Minimum 10 agents; calls billed on usage |
| Inbound customer line | Toll-free number on Cloud PBX | R299 per number per month excl. VAT; incoming 0800 calls R0.99 per minute excl. VAT | The business pays for 0800 calls |
Typical requirements
Randburg requirements we see
Typical setups from Randburg assessments and quote requests, not customer stories.
Office and warehouse on one site
Office staff on laptops and a few shared PCs in the warehouse or dispatch. Named users' primary devices are in the base; shared or extra endpoints are scoped and priced separately.
Long-standing office with ageing equipment
An older firewall, Wi-Fi that has grown room by room and no clear record of passwords. The assessment sets priorities; network replacement or remediation is quoted as a project.
Internet, phones and IT from one provider
Businesses that already use, or want, SureTel connectivity or Cloud PBX can have devices — and, through the separate module, Microsoft 365 — managed by the same team. Each service is still quoted on its own terms.
Remote or on site
How SureTel services reach a Randburg site
Office, warehouse and dialler services are mostly remote. Physical work is planned and quoted.
| Service | How it's delivered in Randburg | Good to know |
|---|---|---|
| Managed IT helpdesk and patching | Remote | Monday to Friday, 08:00–17:00, excluding public holidays. |
| Hosted VICIdial | Hosted and set up remotely | Runs on a dedicated server; implementation is quoted by agent count. |
| Cloud PBX and DECT phones | Remote; handsets supplied configured | Cordless phones suit staff on a warehouse floor. |
| Firewall, Wi-Fi and network replacement | Project, quoted | Ageing equipment is assessed first; replacement is a separate project. |
| Hands-on IT work | Planned visit | Hourly rate plus return kilometres from Krugersdorp. |
| Onsite PBX or CCTV installation | On site, quoted by scope | For Gauteng and North West premises. |
| Fibre, wireless or LTE/5G backup | Feasibility first | Check the exact Randburg address. |
Randburg areas
Randburg areas we support
Offices, light-industrial premises and contact centres in these areas are supported remotely:
- Randburg
- Ferndale
- Randpark Ridge
- North Riding
Connectivity is confirmed per address, even within the same business park.
Onsite rate
Onsite IT visits to Randburg
Randburg's western suburbs are reasonably close to our Krugersdorp base, but closeness doesn't mean a guaranteed arrival time. Visits are booked as needed and quoted first.
For a contact centre, tell us when agents are on shift so planned work can avoid peak dialling hours. There's no call-out fee and no travel-time charge.
Hours on site × R450 (minimum one hour) + return kilometres from Krugersdorp × R4.95. All excl. VAT.
Randburg FAQs
Questions from Randburg businesses
Does SureTel host VICIdial for Randburg call centres?
Yes. Hosted VICIdial runs on a dedicated server, from R120 per agent per month excl. VAT with SureTel Voice or R220 with your own carrier, for a minimum of 10 agents. Call minutes and implementation are priced separately.
Why is there a 10-agent minimum for Hosted VICIdial?
Every Hosted VICIdial customer gets its own dedicated server, because VICIdial isn't a true multi-tenant platform and a shared setup risks one customer seeing another's campaigns, lists and recordings. A dedicated server keeps your data separate, which is why the service starts at 10 agents. Smaller teams can use Cloud PBX queues instead.
Are our warehouse PCs covered by Managed IT?
The base covers one primary device per named user at R500 per user per month excl. VAT. Shared warehouse or dispatch PCs are scoped and priced separately.
Can you replace our old firewall and Wi-Fi?
Yes, as a quoted project. The IT Health & Risk Assessment, free for qualifying businesses, sets the priorities first, so you know what's urgent before spending on new equipment.
What does an onsite IT visit in Randburg cost?
Hours on site × R450 (minimum one hour) + return kilometres from Krugersdorp × R4.95. All excl. VAT. There's no dispatch fee or charge for travel time.
Can we keep our Randburg 011 numbers?
Yes. Port them for R40 once-off per eligible number excl. VAT. New numbers SureTel issues are on 010.
Plan IT, phones or a dialler for your Randburg team
Tell us how many office users, warehouse staff and agents you have. Qualifying businesses can start with a free IT Health & Risk Assessment; dialler and phone quotes don't need one.