SureTel
Pretoria · PBX, VoIP and Managed IT
Managed IT Support for Pretoria Businesses
Phone systems, VoIP calling and remote-first IT support for offices in Menlyn, Hatfield, Lynnwood and the rest of Pretoria.
In short
SureTel supplies PBX and VoIP for Pretoria businesses: a hosted Cloud PBX from R50 per extension per month, or an onsite PBX quoted by scope, with VoIP calls from R0.30 per minute and new 012 numbers. Managed IT for Pretoria, Menlyn and Lynnwood offices starts at R500 per user per month on a 12-month agreement. Prices exclude VAT, and day-to-day support runs remotely from Krugersdorp.
- Cloud PBX: R50 per extension/month for 1–100 extensions, R45 for 101–300 and R40 for 301+ (excl. VAT)
- New Pretoria numbers on 012; existing ones port for R40 once-off per eligible number
- Onsite PBX installations across Gauteng, quoted by scope
- Onsite IT visits: R450 per hour (minimum one hour) plus R4.95 per km return travel from Krugersdorp, excl. VAT
What SureTel provides across Gauteng
Managed IT from R500 per user per month, run remote-first from our Krugersdorp base. Cloud PBX from R50 per extension/month and VoIP calls from R0.30 per minute, set up and supported remotely. Business fibre from R687 per month (FTTH) or R1,300 (FTTB) where the address is feasible. All prices exclude VAT.
Area code 012
Pretoria numbers: 012 for new lines, porting for the ones you have
New geographic numbers for Pretoria offices are issued on 012 (Pretoria / Tshwane) at R10 per number per month excl. VAT.
Already on a 012 or 011 number? Porting it to SureTel costs R40 once-off per eligible number excl. VAT. Timing depends on how quickly the losing provider responds and whether the request is complete, so plan the switch with a buffer.
If Pretoria customers should be able to call you free of charge, a toll-free 0800 number costs R299 per number per month excl. VAT, plus R0.99 per minute excl. VAT for incoming calls, which the business pays.
PBX Pretoria
PBX and VoIP for Pretoria businesses
There are three ways to run business calls from a Pretoria office. The right one depends on whether you want hardware in your building, already own a PBX that still works, or would rather have the system hosted.
| Option | What it is | Price basis (excl. VAT) | Suits a Pretoria office that |
|---|---|---|---|
| Hosted Cloud PBX | The phone system runs on SureTel's platform; desk phones and the mobile app connect to it over your internet line | R50 per extension/month for 1–100 extensions, R45 for 101–300 and R40 for 301+ | doesn't want a switchboard box in the comms room |
| Onsite PBX | A PBX installed at your Pretoria premises and supported by SureTel | Quoted by scope | needs the system physically on site |
| SIP trunk to your existing PBX | Your current PBX keeps running and its calls move to SureTel VoIP | Calls from R0.30 per minute | has a PBX that is still serviceable |
SureTel's extension price includes every standard phone-system feature (IVR, queues, ring groups, voicemail, reporting). Only call recording, the mobile app, extra numbers and the usage-based AI features cost more.
Typical requirements
Setups we often scope in Pretoria
Typical requirements we see during assessments, not customer stories.
Consultancy with staff often on client sites
Consultants working from Menlyn offices and client premises. Their laptops are managed and protected remotely; client networks and client-owned devices are out of scope.
Practice handling sensitive client records
A Lynnwood practice that needs tighter account control and device protection. The assessment sets priorities; SureTel does not certify POPIA compliance, and remediation is quoted separately.
Two offices in Pretoria East and Johannesburg
Users split across two cities sharing one Microsoft 365 tenant. Both offices' managed users are in one agreement; each site's network and internet are scoped individually.
Remote or on site
What reaches a Pretoria office remotely, and what needs a visit
Most services never need anyone to drive to Pretoria. These are the ones that do.
| Service | How it's delivered in Pretoria | Good to know |
|---|---|---|
| Cloud PBX and VoIP calling | Remote | Configured from our side; phones register over your Pretoria internet line. |
| Yealink handsets | Supplied configured | Set up for your extensions before they arrive. |
| Onsite PBX | On site, quoted by scope | SureTel installs and supports onsite PBX systems across Gauteng and North West. |
| Managed IT helpdesk, patching and SentinelOne protection | Remote | Monday to Friday, 08:00–17:00, without a trip to Menlyn or Hatfield. |
| Managed IT onsite visit | On site when needed | Charged per hour plus kilometres from Krugersdorp (see below). |
| Commercial CCTV installation | On site, quoted by scope | Covers Gauteng and North West businesses. |
| Fibre, wireless or LTE/5G backup | After a feasibility check | Options differ by building; check the exact Pretoria address. |
Pretoria areas
Pretoria business districts we support
We support Pretoria offices, practices and consultancies remotely across these districts. Fibre and wireless options differ between buildings, so use the coverage checker for the exact address.
- Pretoria CBD
- Hatfield
- Brooklyn
- Menlyn
- Menlyn Maine
- Lynnwood
- Waterkloof
- Pretoria East
Centurion has its own page, with the same 012 area code.
Onsite rate
What an onsite IT visit to Pretoria costs
Day-to-day Managed IT for Pretoria clients is remote. When a fault genuinely needs hands on site — a failed switch, a new workstation, a cabling problem — we plan the visit and quote it first.
The kilometres are the return trip between our Rant en Dal base in Krugersdorp and your Pretoria address, worked out when the visit is quoted. There is no dispatch fee and no separate charge for travel time, and onsite work is not included in the monthly per-user fee.
Hours on site × R450 (minimum one hour) + return kilometres from Krugersdorp × R4.95. All excl. VAT.
Pretoria FAQs
Questions from Pretoria businesses
Does SureTel install PBX systems in Pretoria?
Yes. SureTel installs and supports onsite PBX systems across Gauteng, including Pretoria, and each installation is quoted by scope once we know the site, extensions and call flows. If you don't need hardware on site, a hosted Cloud PBX costs R50 per extension/month for 1–100 extensions, R45 for 101–300 and R40 for 301+ (excl. VAT).
How much does VoIP cost for a Pretoria business?
Calls start from R0.30 per minute excl. VAT, and each geographic number is R10 per number per month excl. VAT. A full phone system on Cloud PBX adds the extension fee: R50 per extension/month for 1–100 extensions, R45 for 101–300 and R40 for 301+ (excl. VAT). Your quote confirms destinations, bundles and any handsets.
Can our Pretoria office get a 012 number?
Yes. New Pretoria numbers are issued on 012. If you already have a Pretoria or Johannesburg number, you can port it to SureTel for R40 once-off per eligible number excl. VAT; timing depends on the losing provider and a complete request.
Can we keep our existing PBX and only switch the lines to VoIP?
Often, yes. A SIP trunk connects a serviceable PBX to SureTel VoIP, with calls from R0.30 per minute excl. VAT. Compatibility with your PBX is checked and confirmed on the quote.
What does an onsite IT visit in Pretoria cost?
Hours on site × R450 (minimum one hour) + return kilometres from Krugersdorp × R4.95. All excl. VAT. There is no dispatch fee or travel-time charge. Visits are planned in advance; there's no guaranteed arrival time.
Does SureTel have an office in Pretoria?
No. SureTel's registered office is at 4 Leeu Street, Rant en Dal, Krugersdorp, Gauteng, 1739. Pretoria businesses are supported remotely, with onsite visits and installations arranged when the work needs them.
Plan your Pretoria phone system or IT support
Tell us how many people answer calls, whether you need hardware on site and how your Pretoria office is set up. We'll recommend Cloud PBX, an onsite PBX or a SIP trunk, and quote Managed IT if you want it.