SureTel
Krugersdorp · SureTel's home base
Managed IT Support for Krugersdorp and West Rand Businesses
IT support, business phones and internet from the team whose own office is in Rant en Dal, Krugersdorp.
In short
SureTel's registered office and technical base is at 4 Leeu Street, Rant en Dal, so Krugersdorp is our home town. Managed IT for Krugersdorp and West Rand businesses starts at R500 per user per month on a 12-month agreement, Cloud PBX from R50 per extension and VoIP calls from R0.30 per minute. Prices exclude VAT. Support is remote-first, and visits are planned when a job needs hands on site.
- Our office: 4 Leeu Street, Rant en Dal, Krugersdorp, Gauteng, 1739
- Operating since 2010; licensed ISP (ICASA 0009/CECS/AUG/09)
- New numbers on 010; existing 011 numbers port for R40 each
- Onsite visits: R450 per hour (minimum one hour) plus R4.95 per km return travel from Krugersdorp, excl. VAT
What SureTel provides across Gauteng
Managed IT from R500 per user per month, run remote-first from our Krugersdorp base. Cloud PBX from R50 per extension/month and VoIP calls from R0.30 per minute, set up and supported remotely. Business fibre from R687 per month (FTTH) or R1,300 (FTTB) where the address is feasible. All prices exclude VAT.
Area code 010
Krugersdorp phone numbers: keep your 011, add 010 if you need more
Krugersdorp landlines have traditionally been 011 numbers. New geographic numbers SureTel issues for the area are on 010 (Johannesburg / Gauteng), at R10 per number per month excl. VAT.
The 011 number on your signage and invoices can usually stay: porting costs R40 once-off per eligible number excl. VAT. Timing depends on how quickly the losing provider responds and whether the request is complete, so plan the move with a buffer.
On Cloud PBX the numbers sit on the hosted system rather than a box in the back office, so staff can answer them on the mobile app (R20 per extension per month excl. VAT) when they're out on the West Rand.
Our home town
What being SureTel's home town means, and what it doesn't
Krugersdorp owners sometimes expect a provider down the road to mean free or instant visits. Here is how working with a Rant en Dal-based team actually plays out.
Short trips, same rate card
Onsite Managed IT work in Krugersdorp is charged at the same hourly rate and per-kilometre travel as elsewhere in Gauteng. The return kilometres from Rant en Dal are usually few, so the travel line on a quote tends to be small — but it is still on the quote.
Remote first, even next door
Password resets, patching, a broken Outlook profile or a stuck print queue are faster to fix remotely. Being nearby doesn't change that, and it doesn't create a guaranteed arrival time.
Lines and IT from one licensed provider
SureTel has operated since 2010 and is a licensed ISP (ICASA 0009/CECS/AUG/09). A Krugersdorp business can take fibre or wireless, VoIP and Managed IT from one provider, with each service quoted on its own terms.
Mogale City and the wider West Rand
Sites further out are handled the same way: hours on site plus the return kilometres from our base, worked out per address when the visit is quoted.
Typical requirements
Krugersdorp setups we're often asked about
Typical West Rand requirements from assessments and quote requests, not customer stories.
Family business with a mix of old and new PCs
A few newer laptops alongside older desktops nobody wants to retire. The assessment shows which devices can be supported and patched; replacements and clean-up are quoted separately.
Workshop or yard with a small office
Admin staff on laptops and a shared PC in the workshop. Named users' primary devices are in the base; shared machines, printers and site Wi-Fi are scoped on their own.
Shared mailbox and passwords on paper
Microsoft 365 set up years ago with shared logins. Tightening accounts, sign-in security and admin ownership falls under Microsoft 365 management, with any clean-up project quoted first.
Remote or on site
Krugersdorp services: remote, on site or after a feasibility check
Even with our office in town, most work is done remotely. This is how each service reaches a Krugersdorp business.
| Service | How it's delivered in Krugersdorp | Good to know |
|---|---|---|
| Helpdesk, patching and SentinelOne protection | Remote from Rant en Dal | Monday to Friday, 08:00–17:00, excluding public holidays. |
| Hands-on IT work | Planned visit | Hourly rate plus the (usually short) return kilometres from our base. |
| Cloud PBX and VoIP | Remote | Extensions cost R50 per extension/month for 1–100 extensions, R45 for 101–300 and R40 for 301+ (excl. VAT). |
| Yealink phones | Supplied configured | Set up for your extensions before handover. |
| Onsite PBX | On site, quoted by scope | Installed and supported across Gauteng and North West. |
| Commercial CCTV installation | On site, quoted by scope | For Gauteng and North West premises. |
| Fibre, wireless or LTE/5G backup | Feasibility first | Being close to our office doesn't make an address feasible; check it. |
Krugersdorp areas
Krugersdorp and West Rand areas we support
Our own office is in Rant en Dal. We support businesses across these areas, mostly remotely:
- Krugersdorp
- Rant en Dal
- Chamdor
- Mogale City
- West Rand
Chamdor's industrial units have their own page, focused on site connectivity and phones.
Onsite rate
Onsite visits in Krugersdorp and Mogale City
A visit is quoted before it happens: the expected hours on site plus the return trip from Rant en Dal to your premises. There is no call-out fee and no charge for travel time, and onsite work isn't part of the monthly per-user fee.
Because the trip is short for most Krugersdorp addresses, it often makes sense to batch small jobs — a new PC, a printer move and a cabinet tidy-up — into one planned visit.
Hours on site × R450 (minimum one hour) + return kilometres from Krugersdorp × R4.95. All excl. VAT.
Krugersdorp FAQs
Questions from Krugersdorp businesses
Where is SureTel's office in Krugersdorp?
Our registered office and technical base is at 4 Leeu Street, Rant en Dal, Krugersdorp, Gauteng, 1739, South Africa.
Are onsite visits free because SureTel is in Krugersdorp?
No. Hours on site × R450 (minimum one hour) + return kilometres from Krugersdorp × R4.95. All excl. VAT. Krugersdorp trips are usually short, so the travel portion is small, and there is no dispatch fee or travel-time charge.
How much is Managed IT for a Krugersdorp business?
From R500 per managed user per month excl. VAT on a 12-month agreement. The base covers remote helpdesk, patching, monitoring and SentinelOne endpoint protection on each named user's primary device; Microsoft 365 management, backup and onsite work are separate.
Can we keep our 011 number?
Usually, yes. Port it for R40 once-off per eligible number excl. VAT. New numbers SureTel issues are on 010.
Does being in Krugersdorp mean faster response times?
Not in itself. Managed IT response targets are the same for every client — for example, an initial response to a critical (P1) issue within 60 minutes during support hours. That's acknowledgement and triage, not a guaranteed fix or arrival time.
Can SureTel supply internet to our Krugersdorp premises?
Possibly. Fibre, wireless and LTE/5G backup depend on the exact address, so run it through the coverage checker first. We'll only recommend a connection once feasibility is confirmed.
Talk to the Krugersdorp team
Ask for a free IT Health & Risk Assessment if your business qualifies, or request a quote for phones, internet or Managed IT. We're based in Rant en Dal and support the West Rand remotely, with planned visits when needed.