SureTel
Centurion · Managed IT and phones
Managed IT Support for Centurion Businesses
Remote-first IT support and hosted business phones for Centurion, Highveld and Irene teams, whether they work in the office or at home.
In short
SureTel gives Centurion businesses remote-first Managed IT — helpdesk, patching and SentinelOne endpoint protection — from R500 per user per month on a 12-month agreement, plus Cloud PBX from R50 per extension and new 012 numbers. Staff working from home stay patched and can answer the business line on the mobile app. Onsite visits cost R450 per hour plus R4.95 per km from Krugersdorp. Prices exclude VAT.
- Normal Managed IT minimum R7,500 per month; built for teams of about 15 to 50
- Microsoft 365 management and managed backup are separate modules
- New numbers on 012, the Pretoria / Tshwane area code
- Mobile app for home workers: R20 per extension per month
What SureTel provides across Gauteng
Managed IT from R500 per user per month, run remote-first from our Krugersdorp base. Cloud PBX from R50 per extension/month and VoIP calls from R0.30 per minute, set up and supported remotely. Business fibre from R687 per month (FTTH) or R1,300 (FTTB) where the address is feasible. All prices exclude VAT.
Area code 012
Centurion numbers: 012 for new lines
Centurion is part of the City of Tshwane and shares Pretoria's 012 area code, so new Centurion numbers are issued on 012 at R10 per number per month excl. VAT.
Moving from another provider? Port your existing Centurion numbers for R40 once-off per eligible number excl. VAT, including 011 numbers. Allow a buffer: timing depends on the losing provider and a complete request.
Extra numbers on the Cloud PBX cost R10 per number per month, so a Centurion office can, for example, add an 010 number for Johannesburg callers.
Hybrid teams in Centurion
IT and phones for Centurion's hybrid and office-park teams
Many Centurion teams split their week between a Highveld or Irene office and home. The setup has to work in both places.
Laptops managed wherever they connect
Patching, monitoring and SentinelOne endpoint protection run on each managed user's primary laptop at the office or at home. Home networks themselves stay outside scope.
One business number for everyone
Calls ring through the hosted Cloud PBX to desk phones in the office and the mobile app at home, so customers never need a staff member's personal number.
Sign-in and email protection
Microsoft 365 sign-in and mail-security settings are handled through the separate Microsoft 365 management module, within the licences you hold.
Backup you can restore from
Managed backup is a separate module, and restore testing follows the schedule you buy. Backup is not disaster recovery.
Typical requirements
Setups we often scope in Centurion
Typical requirements we see during assessments, not customer stories.
Technology-park office with hybrid staff
A Highveld office where half the team works from home. Laptops are patched and protected wherever they connect; home networks are outside scope.
Professional firm worried about email fraud
An Irene firm that has seen spoofed payment-change emails. Microsoft 365 sign-in and mail-security controls are set through the Microsoft 365 management module, within the licences held; advanced security is quoted separately.
Business without a backup of Microsoft 365
A team that assumed Microsoft keeps everything indefinitely. Managed backup is a separate module, with restore testing done to the schedule purchased.
Remote or on site
Which Centurion services are remote and which are on site
For a Centurion team, almost everything is handled remotely. Onsite work is the exception, and it's quoted.
| Service | How it's delivered in Centurion | Good to know |
|---|---|---|
| User support and patching | Remote, office or home | Monday to Friday, 08:00–17:00, excluding public holidays. |
| SentinelOne endpoint protection | Remote | On every managed user's primary device. |
| Microsoft 365 management and backup | Remote, separate modules | Priced after the assessment. |
| Cloud PBX and mobile app | Remote | Desk phones in the office, the app at home. |
| Onsite IT visit | Planned, charged per visit | Hourly rate plus kilometres from Krugersdorp. |
| Onsite PBX, CCTV and site networks | On site, scoped | Quoted separately for Gauteng premises. |
| Fibre or backup internet | Feasibility first | Confirmed per Centurion address. |
Centurion areas
Centurion areas we support
Centurion, Highveld and Irene are home to technology-park offices, professional firms and growing owner-managed businesses. We support teams here remotely:
- Centurion
- Highveld
- Irene
- Lyttelton
- Eco Park
Pretoria has its own page. Internet options are confirmed per address.
Onsite rate
Onsite visits to Centurion offices
Visits to Centurion, Highveld, Irene or Lyttelton are arranged in advance; there's no instant dispatch or guaranteed arrival time.
The price is the time on site plus the return kilometres from our Rant en Dal base, with no call-out fee and no charge for travel time. Onsite work isn't part of the monthly per-user fee.
Hours on site × R450 (minimum one hour) + return kilometres from Krugersdorp × R4.95. All excl. VAT.
Centurion FAQs
Questions from Centurion businesses
How much is Managed IT for a Centurion business?
From R500 per managed user per month excl. VAT on a 12-month agreement, with a normal minimum of R7,500 a month for the base service. Onboarding is R350 per user once-off, minimum R5,000. Microsoft 365 management, backup and onsite work are extra.
Are Centurion staff who work from home covered?
Yes, for their primary managed device. Patching, monitoring and endpoint protection work wherever the laptop connects. Home routers and Wi-Fi are outside scope.
Can a Centurion office get a 012 number?
Yes. New Centurion numbers are issued on 012. Existing numbers can be ported for R40 once-off per eligible number excl. VAT.
What does an onsite IT visit in Centurion cost?
Hours on site × R450 (minimum one hour) + return kilometres from Krugersdorp × R4.95. All excl. VAT. There's no dispatch fee and no charge for travel time.
Is SureTel's helpdesk open 24/7?
No. Managed IT support runs Monday to Friday, 08:00–17:00, excluding South African public holidays. Critical (P1) issues have an initial-response target of 60 minutes; that's acknowledgement and triage, not a guaranteed fix. The base service has no staffed 24/7 security operations centre.
Does SureTel have an office in Centurion?
No. Our registered office is in Rant en Dal, Krugersdorp. Centurion businesses are supported remotely, with onsite visits arranged when they're needed.
Get IT and phones sorted for your Centurion team
Start with a free IT Health & Risk Assessment for qualifying businesses, or ask for a Cloud PBX quote. Tell us how many people work in the office and how many work from home.