SureTel
Sandton · client-facing firms
Managed IT Support in Sandton, plus VoIP and Connectivity
Protection and support that follow consultants and advisers from Sandton Central desks to client boardrooms in Bryanston, Rivonia and Woodmead.
In short
Sandton staff often work more from client sites, serviced offices and home than from their own desks. SureTel's Managed IT protects and supports those laptops wherever they connect, from R500 per user per month on a 12-month agreement, with SentinelOne on each primary device. Cloud PBX runs from R50 per extension/month. Prices exclude VAT; support is remote-first, Monday to Friday, 08:00–17:00.
- SentinelOne endpoint protection and patching on the device, on any network
- Microsoft 365 management and backup as separate modules
- New numbers on 010; existing 011 numbers kept by porting
- Onsite visits: R450 per hour (minimum one hour) plus R4.95 per km return travel from Krugersdorp, excl. VAT
What SureTel provides across Gauteng
Managed IT from R500 per user per month, run remote-first from our Krugersdorp base. Cloud PBX from R50 per extension/month and VoIP calls from R0.30 per minute, set up and supported remotely. Business fibre from R687 per month (FTTH) or R1,300 (FTTB) where the address is feasible. All prices exclude VAT.
Area code 010
Sandton numbers: 010 for new lines, 011 kept by porting
Sandton is in the Johannesburg number area, so new numbers SureTel issues there are on 010, at R10 per number per month excl. VAT.
A firm whose clients have dialled the same 011 number for years can keep it: porting is R40 once-off per eligible number excl. VAT. Plan the move with a buffer, because timing depends on the losing provider and a complete request.
Advisers who rarely sit at a desk can take their extension on the mobile app (R20 per extension per month excl. VAT), so the client sees the office number, not a personal cellphone.
Response targets
How quickly SureTel responds when a Sandton laptop or system fails
Client-facing firms usually ask about response before price. These are the targets for every Managed IT client, during support hours. They are acknowledgement and triage times, not guaranteed fixes.
| Priority | Example | Target | Applies |
|---|---|---|---|
| P1 — critical | Business-wide outage or suspected security incident | Initial response within 60 minutes | Monday to Friday, 08:00–17:00 |
| P2 — high | A team or key system affected | Initial response within 4 business hours | Monday to Friday, 08:00–17:00 |
| P3 — normal | Single user issue with a workaround | Same or next business day | Monday to Friday, 08:00–17:00 |
| P4 — planned | Requests and changes | Scheduled | Monday to Friday, 08:00–17:00 |
The base service has no staffed 24/7 security operations centre and no after-hours response target.
Typical requirements
What Sandton teams usually need
Typical requirements for client-facing firms, not customer stories.
Consultants who are rarely at their desks
Laptops spend more time at client sites and at home than in the office. Endpoint protection and patching run on the device itself, so they work whichever network it is on.
Serviced office or shared floor
Teams in serviced offices usually use the operator's internet and Wi-Fi. SureTel manages your users and devices; the operator's network stays the operator's responsibility.
Client data in mailboxes and OneDrive
Firms holding client documents in Microsoft 365 often ask about backup. Backup is a separate module, and how often restores are tested depends on the schedule you buy.
Remote or on site
Remote and onsite services for Sandton firms
Laptops that travel are supported where they are. Office equipment that stays put is the only part that may need a visit.
| Service | How it's delivered in Sandton | Good to know |
|---|---|---|
| Helpdesk for staff at client sites | Remote | Support follows the person, not the office. |
| SentinelOne and patching | Remote, on the device | Device isolation authority is agreed at onboarding. |
| Microsoft 365 sign-in security and admin | Remote, add-on module | Licences are separate. |
| Mailbox and OneDrive backup | Remote, add-on module | Backup is not disaster recovery. |
| Serviced office network | Operator's responsibility | We manage your users and devices; the operator runs the Wi-Fi. |
| Hands-on IT work | Planned visit | Hourly rate plus return kilometres from Krugersdorp. |
| A dedicated office line | Feasibility first | Building access and landlord rules apply. |
Sandton areas
Sandton areas we support
Offices, serviced floors and home-based advisers in these areas are supported remotely:
- Sandton Central
- Bryanston
- Morningside
- Rivonia
- Woodmead
Johannesburg CBD, Rosebank and Parktown are covered on the Johannesburg page.
Onsite rate
When a Sandton office needs a visit
Most Sandton support never needs a visit, because the laptops are managed remotely wherever they are. When office hardware does need hands on site, the visit is planned and quoted first.
Tower and office-park buildings often need access to be arranged in advance, so share any building rules when you log the request. No dispatch fee or travel-time charge applies, and there's no fixed arrival time.
Hours on site × R450 (minimum one hour) + return kilometres from Krugersdorp × R4.95. All excl. VAT.
Sandton FAQs
Questions from Sandton businesses
Are our consultants protected when they work from client offices?
Yes, on their primary managed device. SentinelOne endpoint protection and patching run on the laptop itself, so they work on any network. Client networks and home routers stay outside scope.
Does SureTel offer 24/7 support in Sandton?
Not in the base service. Support hours are Monday to Friday, 08:00–17:00, excluding public holidays, and there's no staffed 24/7 security operations centre. A critical (P1) issue has an initial-response target of 60 minutes during those hours.
We're in a serviced office. Who fixes the Wi-Fi?
The operator, because it's their network. SureTel manages your users and devices and will coordinate with the operator when a problem sits on their side.
Is Microsoft 365 backup included?
No, it's a separate module. How often restores are tested depends on the backup schedule you buy, and backup isn't the same as disaster recovery.
What does an onsite IT visit in Sandton cost?
Hours on site × R450 (minimum one hour) + return kilometres from Krugersdorp × R4.95. All excl. VAT. There's no dispatch fee and no travel-time charge.
Can a Sandton firm keep its 011 number?
Yes. Port it for R40 once-off per eligible number excl. VAT. New numbers SureTel issues are on 010.
Protect the laptops your Sandton team takes to clients
Qualifying businesses can start with a free IT Health & Risk Assessment: findings and priorities first, then a proposal. Or ask for a Cloud PBX quote on its own.