SureTel
Midrand · VoIP and Managed IT
Managed IT Support for Midrand, Waterfall and Kyalami
Business VoIP, hosted Cloud PBX and remote-first IT support for regional offices and warehouses in Midrand, Waterfall City and Kyalami.
In short
SureTel provides VoIP for business in Midrand: calls from R0.30 per minute, a hosted Cloud PBX from R50 per extension per month and new 010 numbers, with existing 011 numbers ported for R40 each. A Midrand VoIP installation is mostly remote — we configure the system and supply Yealink phones set up for your extensions. Managed IT starts at R500 per user per month. Prices exclude VAT.
- New Midrand numbers on 010; 011 numbers are kept by porting
- Cloud PBX: R50 per extension/month for 1–100 extensions, R45 for 101–300 and R40 for 301+ (excl. VAT)
- Yealink desk, DECT cordless and conference phones configured for your extensions
- Onsite IT visits: R450 per hour (minimum one hour) plus R4.95 per km return travel from Krugersdorp, excl. VAT
What SureTel provides across Gauteng
Managed IT from R500 per user per month, run remote-first from our Krugersdorp base. Cloud PBX from R50 per extension/month and VoIP calls from R0.30 per minute, set up and supported remotely. Business fibre from R687 per month (FTTH) or R1,300 (FTTB) where the address is feasible. All prices exclude VAT.
Area code 010
Midrand numbers: 010 for new lines, 011 kept by porting
Midrand sits in the Johannesburg number area. New numbers SureTel issues there are on 010, at R10 per number per month excl. VAT.
Already have an 011 number? You can port it to SureTel and keep it — new Johannesburg numbers are issued on 010. Porting costs R40 once-off per eligible number excl. VAT.
For a Midrand dispatch or support desk that customers should call free, a toll-free 0800 number is R299 per number per month excl. VAT, plus R0.99 per minute excl. VAT for incoming calls, paid by the business.
VoIP installations Midrand
What a VoIP installation for a Midrand business involves
Most of the work happens before anyone touches a handset. These are the steps for a typical Midrand office, warehouse or regional branch moving to VoIP.
1. Plan the numbers
Choose which 011 numbers to port, whether you need new 010 numbers, and whether customers should reach you on a toll-free line.
2. Design the call flow
Reception, departments, after-hours rules and queues for dispatch or sales teams are configured on the hosted Cloud PBX — included in the extension price.
3. Check the office network
VoIP needs a stable connection and a sensible network setup. If the Midrand site needs a new line, check coverage for the exact address first.
4. Supply the phones
Yealink handsets arrive configured for your extensions. Warehouse and yard staff can use DECT cordless phones; people on the road can use the mobile app (R20 per extension per month excl. VAT).
5. Go live
Calls move over once porting completes. Porting timing depends on how quickly the losing provider responds and whether the request is complete, so plan with a buffer.
Want someone on site at go-live to install handsets or check cabling? Include it in your quote request so it can be scoped and priced up front.
Typical requirements
Setups we often scope in Midrand
Typical requirements we see during assessments, not customer stories.
Regional office reporting to a head office elsewhere
A Waterfall City office whose parent company sets some IT rules. Co-managed scope is agreed up front — who owns Microsoft 365 admin, security tools and escalations.
Warehouse with dispatch and admin teams
Office users on laptops and shared terminals on the warehouse floor. Primary user devices are in the base; scanners, shared terminals and warehouse Wi-Fi are scoped separately.
Moving into a new business park
A Kyalami team relocating offices. Device and Microsoft 365 management can start before the move; the new site's network, cabling and internet are quoted as separate work.
Remote or on site
Remote and onsite services for Midrand sites
Midrand offices and warehouses get most SureTel services without a site visit. Here's the split.
| Service | How it's delivered in Midrand | Good to know |
|---|---|---|
| Hosted Cloud PBX, queues and call routing | Configured remotely | Changes to Midrand call flows are made from our side, no visit needed. |
| VoIP lines and call rates | Remote | Calls from R0.30 per minute excl. VAT. |
| Desk, cordless and conference phones | Delivered ready to plug in | Configured for your extensions in advance. |
| Helpdesk, patching and endpoint protection | Remote | Support hours are Monday to Friday, 08:00–17:00, excluding public holidays. |
| IT work that needs hands on site | Planned visit | Hourly rate plus return kilometres from Krugersdorp. |
| Onsite PBX or CCTV installation | On site, scoped first | Both are offered to Gauteng and North West businesses and quoted by scope. |
| Business internet for a new Midrand site | Feasibility first | Run the address through the coverage checker. |
Midrand areas
Midrand areas we work with
Midrand, Waterfall City and Kyalami host regional offices, logistics operations and newer business parks between Johannesburg and Pretoria. We support teams in these areas remotely:
- Midrand
- Waterfall City
- Kyalami
- Halfway House
- Vorna Valley
Each building's internet options differ, so connectivity is always confirmed per address.
Onsite rate
Onsite IT visits in Midrand: how the price is worked out
Waterfall City, Kyalami and Halfway House visits are planned ahead and quoted with the return kilometres between our Krugersdorp base and your site. Nothing is charged for travel time or dispatch.
Because most Midrand support is remote, visits are kept for work that really needs someone there, such as warehouse terminals, network cabinets or a move into a new business park.
Hours on site × R450 (minimum one hour) + return kilometres from Krugersdorp × R4.95. All excl. VAT.
Midrand FAQs
Questions from Midrand businesses
What does VoIP for a Midrand business cost?
Calls start from R0.30 per minute excl. VAT and each number is R10 per number per month excl. VAT. For a full phone system, Cloud PBX extensions cost R50 per extension/month for 1–100 extensions, R45 for 101–300 and R40 for 301+ (excl. VAT). Handsets are priced separately in the VoIP phones catalogue.
Does a VoIP installation in Midrand need a technician on site?
Usually not. The Cloud PBX is configured remotely and Yealink phones arrive set up for your extensions, so most offices simply plug them in. If you'd like someone on site to install handsets or check cabling, include it in your quote request so it can be scoped.
Can a Midrand business keep its 011 number?
Yes. Already have an 011 number? You can port it to SureTel and keep it — new Johannesburg numbers are issued on 010. Porting costs R40 once-off per eligible number excl. VAT.
Can warehouse or dispatch staff in Midrand use the phone system?
Yes. DECT cordless handsets suit staff who move around a warehouse floor, queues and ring groups route calls to dispatch, and the mobile app (R20 per extension per month excl. VAT) covers drivers and people away from the site.
What does an onsite IT visit in Midrand cost?
Hours on site × R450 (minimum one hour) + return kilometres from Krugersdorp × R4.95. All excl. VAT. There's no dispatch fee or travel-time charge, and no guaranteed arrival time; visits are planned in advance.
Can SureTel manage IT for a Midrand regional office that reports to a head office?
Yes, by agreement. Co-managed scope is set up front — who owns Microsoft 365 administration, security tools and escalations — and larger or co-managed environments are scoped individually.
Move your Midrand office to VoIP
Tell us how many extensions you need, which numbers you want to keep and how calls should flow. We'll quote the Cloud PBX, phones and porting, and add Managed IT if it fits.