SureTel
Fourways · owner-managed firms and practices
Managed IT Support in Fourways, plus VoIP and Connectivity
For Fourways, Lonehill, Broadacres and Dainfern businesses that have outgrown the person who “handled IT” on the side.
In short
Many Fourways firms and practices run IT through one helpful staff member or a part-time contractor. SureTel replaces that with accountable Managed IT from R500 per user per month on a 12-month agreement — a 20-person office pays R10,000 a month for the base service. Cloud PBX runs from R50 per extension/month. Prices exclude VAT, and support is remote-first with planned visits.
- Built for 15–50 users; normal minimum R7,500 a month for the base
- Onboarding R350 per user once-off (minimum R5,000)
- New numbers on 010; existing 011 numbers ported, not lost
- Onsite IT visits: R450 per hour (minimum one hour) plus R4.95 per km return travel from Krugersdorp, excl. VAT
What SureTel provides across Gauteng
Managed IT from R500 per user per month, run remote-first from our Krugersdorp base. Cloud PBX from R50 per extension/month and VoIP calls from R0.30 per minute, set up and supported remotely. Business fibre from R687 per month (FTTH) or R1,300 (FTTB) where the address is feasible. All prices exclude VAT.
Area code 010
Fourways numbers: 010 for new ones, your 011 stays
Fourways falls in the Johannesburg number area. New numbers SureTel issues are on 010 at R10 per number per month excl. VAT.
A practice whose patients or clients know its 011 number can keep it by porting, for R40 once-off per eligible number excl. VAT. Porting timing depends on the losing provider and a complete request, so allow a buffer before cancelling the old service.
Partners and staff who split time between the Fourways office and home can answer the same extension on the mobile app, at R20 per extension per month excl. VAT.
Moving to managed IT
How a Fourways business moves from ad-hoc IT to Managed IT
The aim is to stop support depending on one person. These are the steps, in order, for a typical Fourways office or practice.
1. Free IT Health & Risk Assessment
For qualifying businesses: normally two to four hours, mostly remote, ending with a readout of findings and priorities. It isn't a penetration test and doesn't include free fixes.
2. Proposal
A quote for the base service per user, plus any modules you choose, such as Microsoft 365 management or backup. Recommended protection can be declined with the risk documented.
3. Onboarding
Admin accounts, licences and devices are documented and handed over from whoever held them. Onboarding is R350 per user once-off, minimum R5,000; bigger clean-ups are quoted as projects.
4. Monthly managed service
Remote helpdesk, patching, monitoring and SentinelOne protection on each named user's primary device, with a monthly summary.
Practices that also want new phones can move to Cloud PBX at the same time. SureTel's extension price includes every standard phone-system feature (IVR, queues, ring groups, voicemail, reporting). Only call recording, the mobile app, extra numbers and the usage-based AI features cost more.
Typical requirements
Where Fourways businesses usually start
Typical requirements we hear from owner-managed firms and practices, not customer stories.
Practice or office in a business park
Around 15 to 30 staff with a small server or network cabinet in a back room. User support and endpoint security are the base service; the server and network equipment are scoped separately.
Owner-managed business growing past one helper
When the person who “handled IT” no longer has the time, the first step is documenting admin access, licences and devices so support stops depending on one person.
Office near home, staff working flexibly
Hybrid teams need the same sign-in protection and patching at home as in the office. Remote management covers each managed user's primary device.
Remote or on site
What Fourways clients get remotely, and what's done on site
Remote work covers the day-to-day. Onsite time is quoted when it's actually needed.
| Service | How it's delivered in Fourways | Good to know |
|---|---|---|
| Helpdesk and user support | Remote | Monday to Friday, 08:00–17:00, excluding public holidays. |
| Patching and SentinelOne protection | Remote, on the device | Works at the office or at home. |
| Small server or network cabinet | Scoped separately | Servers, firewalls and Wi-Fi aren't in the per-user base. |
| Microsoft 365 management | Remote, add-on module | Normally covers all active staff accounts. |
| Phones and numbers | Remote; handsets supplied configured | Cloud PBX extensions and Yealink phones. |
| Hands-on IT work | Planned visit | Hourly rate plus return kilometres from Krugersdorp. |
| Business internet | Feasibility first | Business-park and converted premises differ by address. |
Fourways areas
Fourways-area suburbs we support
Business parks, converted premises and practices in these suburbs are supported remotely:
- Fourways
- Lonehill
- Broadacres
- Dainfern
Internet options can differ between neighbouring business parks, so check the exact address.
Onsite rate
Planned visits to Fourways, Lonehill and Dainfern
When a job needs someone on site — a new workstation, moving a network cabinet, checking cabling in a converted house — we quote the visit first. It's billed as time on site plus the return kilometres from Krugersdorp.
There is no call-out fee and no travel-time charge. Visits are booked ahead; there's no fixed onsite arrival time.
Hours on site × R450 (minimum one hour) + return kilometres from Krugersdorp × R4.95. All excl. VAT.
Fourways FAQs
Questions from Fourways businesses
What does Managed IT cost for a 20-person Fourways office?
The base is R500 per user per month, so 20 users is R10,000 a month excl. VAT on a 12-month agreement. Onboarding, Microsoft 365 modules, servers, network equipment and onsite work are quoted separately.
We're smaller than 15 people. Can we still sign up?
The service is designed for 15–50 users, with a normal minimum of R7,500 a month for the base. Smaller agreements need management approval, so ask and we'll tell you honestly whether it fits.
Our IT person is leaving. What do you need from them?
Admin passwords, Microsoft 365 and domain access, licence details and a list of devices. If some of that is missing, onboarding includes finding and documenting it; larger recovery work is quoted first.
Do you look after the server in our back room?
Servers and network equipment are outside the per-user base and scoped separately. The assessment tells you what's there and what it would take to support it.
What does an onsite IT visit in Fourways cost?
Hours on site × R450 (minimum one hour) + return kilometres from Krugersdorp × R4.95. All excl. VAT. No dispatch fee or travel-time charge applies.
Can our practice keep its 011 phone number?
Yes. Port it for R40 once-off per eligible number excl. VAT. New numbers SureTel issues are on 010.
Take IT off one person's shoulders
Start with a free IT Health & Risk Assessment if your Fourways business qualifies. You'll get findings and priorities first, then a proposal you can compare.