SureTel
Managed IT services
Managed IT Services for Gauteng Businesses
One accountable team that keeps your people productive and their devices patched, protected and supported.
From R500 per managed user / month excl. VAT
In short
What SureTel Managed IT is
SureTel Managed IT is an outsourced IT support service for Gauteng businesses with about 15 to 50 users. For R500 per managed user per month excl. VAT on a 12-month agreement, each user gets remote helpdesk support and one primary laptop or desktop that is monitored, patched and protected with SentinelOne EDR, plus a monthly service summary. Microsoft 365, backup and onsite work are optional extras.
- From R500 per managed user / month excl. VAT, 12-month agreement
- Normal minimum R7,500 / month for the base service
- Remote-first, Monday to Friday 08:00–17:00
- Start with a free, qualified IT Health & Risk Assessment
What's included
Included in the base service
Remote helpdesk
Ordinary day-to-day user support by phone, email and remote session, within fair use and the agreed scope.
Endpoint monitoring and inventory
Each user's primary business laptop or desktop is monitored and recorded so problems and ageing devices are visible.
Patching
Operating-system and supported third-party software updates are managed on a schedule.
Software vulnerability management
Known vulnerabilities in installed software are identified and prioritised for patching or follow-up.
SentinelOne EDR
Endpoint detection and response on each managed endpoint, with device-isolation authority agreed at onboarding.
Vendor coordination and reporting
Coordination with your other technology suppliers, documentation of the environment and a monthly service summary.
Not included unless quoted
- • Microsoft 365 tenant administration and licences
- • Microsoft 365 and other backup
- • Servers and other infrastructure
- • Firewall, LAN and Wi-Fi management
- • Onsite visits and travel
- • Hardware purchases
- • Projects, migrations and remediation
- • Advanced security and incident recovery
- • Additional or shared endpoints beyond one per user
Who it suits
Built for growing Gauteng teams
A good fit
- Gauteng businesses with roughly 15 to 50 staff who use computers every day
- Owners or managers who currently chase IT problems themselves
- Teams relying on an informal or unresponsive IT supplier
- Businesses that want predictable monthly IT costs and a clear support path
Scoped differently
- Businesses needing a staffed 24/7 security operations centre
- Organisations above 50 users or wanting co-managed IT — scoped individually
- One-off break-fix jobs with no ongoing support relationship
Support and response
Business-hours support with clear response targets
Support runs remote-first, Monday to Friday 08:00–17:00, excluding South African public holidays. Targets are for initial response and triage, not guaranteed resolution.
| Priority | Example | Initial response target |
|---|---|---|
| P1 — critical | Business-wide outage or suspected security incident | Initial response within 60 minutes |
| P2 — high | A team or key system affected | Initial response within 4 business hours |
| P3 — normal | Single user issue with a workaround | Same or next business day |
| P4 — planned | Requests and changes | Scheduled |
The base service has no after-hours SLA and no staffed 24/7 security operations centre. SentinelOne EDR can act on its own, but that is not the same as people watching around the clock.
Pricing
Simple per-user pricing
The base service is priced per managed user. Modules such as Microsoft 365 management and backup are added only if you choose them.
Base service
From R500
per managed user / month excl. VAT
- • 12-month agreement
- • Normal minimum R7,500 / month
- • One primary endpoint per user
- • Onboarding R350 per user once-off, minimum R5,000
How it starts
From assessment to managed service
Step 1
Request an assessment
Tell us about your users, sites and main concern. SureTel reviews the request and arranges a time.
Step 2
Assessment and readout
A remote-first review, normally 2–4 hours, followed by executive findings and priorities.
Step 3
Proposal
A written proposal based on your users, endpoints and any modules you choose.
Step 4
Onboarding
Agents deployed, devices documented and support contacts agreed. Remediation is scoped separately.
Step 5
Managed service
Ongoing remote support, monitoring, patching, EDR and a monthly summary.
Optional modules
Add what your business needs
Microsoft 365 management
Tenant administration in tiered levels, normally covering all active staff accounts. Licences are separate. Microsoft 365 management
Microsoft 365 backup
Backup of mailboxes and files. Restore testing depends on the schedule purchased; backup is not disaster recovery. Managed backup
Network and infrastructure
Firewall, LAN, Wi-Fi and server support, scoped to your environment.
Connectivity and voice
SureTel also supplies business connectivity and Cloud PBX, quoted separately.
Why SureTel
A Gauteng team you can reach
- Operating since 2010
- Licensed ISP — ICASA licence 0009/CECS/AUG/09
- Hundreds of satisfied customers
- Technical base in Krugersdorp, Gauteng
- IT, connectivity and voice from one provider
FAQs
Managed IT questions
How much does SureTel Managed IT cost?
Managed IT starts from R500 per managed user per month excluding VAT on a 12-month agreement. The normal minimum is R7,500 per month for the base service; smaller agreements need management approval. Microsoft 365 management, backup, onsite work and projects are additional.
What counts as a managed user?
A named staff member with one primary business laptop or desktop. Additional or shared endpoints, servers and other infrastructure are priced separately.
What are the support hours?
Support is remote-first, Monday to Friday, 08:00–17:00, excluding South African public holidays. The base service does not include after-hours support or a staffed 24/7 security operations centre.
Do the response targets mean the problem is fixed in that time?
No. The P1 to P4 targets are for initial response — acknowledging and triaging the issue during support hours. Resolution time depends on the problem and is not guaranteed.
Does SentinelOne EDR mean my business is monitored 24/7?
No. SentinelOne EDR runs on each managed endpoint and can act automatically, but the base service does not include staffed 24/7 monitoring or managed detection and response.
Is onsite support included?
No. Support is remote-first. Onsite work in Gauteng is billed at R450 per hour excluding VAT, minimum one hour, with no dispatch fee, plus R4.95 per km return travel and no additional travel-time charge.
Is Microsoft 365 included?
Microsoft 365 management and Microsoft 365 backup are separate add-on modules, and Microsoft licences are billed separately. Major migrations and initial deployments are scoped as projects.
How do we get started?
Request a free IT Health & Risk Assessment. SureTel qualifies the request, arranges a time, reviews your environment and gives you prioritised findings before any proposal.
Find out where your IT stands
Request a free, qualified IT Health & Risk Assessment. SureTel reviews your request and contacts you to arrange a time.