About Us
Suretel is a provider of cost effective hosted and virtual VOIP telephone solutions for small andmedium businesses in South Africa.
Suretel is a pioneer in both the business voice over IP (VoIP) space as well as Business Fibre. While it’s sometimes been eclipsed by competing innovation, Suretel has continued development and made its own competitive break-through in the space, particularly in custom integration. We’ve tested its corporate offering before, and in this latest go-around, our company maintains its pack leader reputation.
Unlike a lot of its smaller to midsized business focused competition, Suretel has had the time to add a lot of feature depth to our offering. From basic voice and sms communications to a sophisticated call centre solution, Suretel has the entire gamut covered. With added capabilities like Dialler integration, you have a powerful tool in your hands.
Getting started with Suretel is simple and straightforward, which is refreshing when you compare it to more complex solutions, The guided setup experience leaves nothing to guesswork, which means even smaller businesses with limited IT knowledge can get up and running quickly. Support is always available if you can’t find answers to your questions.
Mission Statement
At SureTel, we are committed to delivering scalable, cost-effective, and reliable communication and digital transformation solutions. With integrity, honesty, and respect at our core, we passionately innovate to exceed customer expectations. By deeply understanding and connecting with our customers, we provide exceptional service and state-of-the-art technologies that boost productivity and address real-world challenges. Through teamwork, trust, and excellence, we lead with kindness and commitment, inspiring our shareholders, employees, customers, and partners to achieve extraordinary outcomes together.
Vision Statement
At SureTel, our vision is to be the nation’s leading provider of scalable, cost-effective, and reliable communication solutions. We strive to become a household name, synonymous with integrity, innovation, and exceptional customer service. Grounded in our core values of honesty, respect, and excellence, we deeply understand and connect with our customers, offering state-of-the-art technologies that enhance productivity and solve real-world challenges.
By leveraging AI, integrating with cloud applications, and bundling services, we aim to revolutionize telecommunications. Inspired by Nelson Mandela’s words, ‘It always seems impossible, until it’s done,’ we are dedicated to overcoming industry challenges and delivering unparalleled service reliability, superior customer support, and transformative solutions. Together with our shareholders, employees, and partners, we will achieve extraordinary outcomes and inspire others to reach new heights.
YOUR TEAM IN
ONE APP
Call and collaborate from anywhere with a single cloud communication solution that unifies business phones, video conferencing and collaboration under a single phone number.
EVERYTHING YOU NEED. ANYWHERE YOU GO
Untether your team from their desk phones and give them the power to provide deeper customer experiences and seize on opportunities more effectively.
IT’S NEVER BEEN EASIER TO MANAGE YOUR PHONES
Our portal lets both users and admins manage phone features across devices.
Manage business phone features like auto-attendants, call routing and extensions.
Control call operations for multiple locations and hybrid cloud/SIP systems from the same interface.
Customize phone behaviours by schedule.
Add users, manage roles, and change seat types.
View call analytics.
WE HAVE A STRONG CONNECTION TO SATISFIED CUSTOMERS.
Every customer receives 24/7, SA-based service from one of our very own best people. And our on-site installations also include free in-person training and on boarding.
We also protect your connection with multiple layers of 4G failover so local internet and phone outages don’t impact your service.
ACTIVATE YOUR REMOTE OFFICE
Whether you’re traveling the world, on-site for work projects, or at home staying safe and taking care of your family, having remote capability for your business is of the utmost importance.
Thankfully, as 100% remote organizations that uses Suretel, we know a thing or two about getting you from stuck at the office to working anywhere at the drop of a hat!
REMOTE OFFICE PHONE SYSTEMS
Elevate Your Remote Office with the Best in VoIP Communications
With one of the best-established hosted platforms and a staggeringly large library of domestic, international, and toll-free telephone numbers to choose from, Suretel has built a cost-saving giant to bring your remote office phone system up to speed.
An excellent cloud PBX choice that combines great reliability with a full menu of feature options, including call recording features and custom integration options.
Suretel is a large company, but its Business Cloud squarely targets any business sector.