# SureTel

> SureTel is a licensed South African ISP (ICASA licence 0009/CECS/AUG/09, operating since 2010) providing business communications: VoIP, Cloud PBX, SIP trunking, business fibre and wireless connectivity, hosted VICIdial call-centre dialers, CCTV, and managed IT — serving South African businesses, with a focus on Gauteng.

Key facts: licensed ISP; ICASA 0009/CECS/AUG/09; operating since 2010; hundreds of business customers; office in Krugersdorp, Gauteng; VoIP call rates from R0.30/min excl. VAT; primary CTA is a quote request at /request-a-quote. All prices exclude VAT unless stated otherwise.

## Services

- [Cloud PBX](https://suretel.co.za/services/cloud-pbx): Hosted business phone system
- [VoIP](https://suretel.co.za/services/voip): Business voice over IP, from R0.30/min excl. VAT
- [SIP Trunking](https://suretel.co.za/services/sip-trunking): Connect an existing PBX to VoIP calling
- [Onsite PBX](https://suretel.co.za/services/onsite-pbx): On-premise PBX/PABX systems
- [Hosted VICIdial](https://suretel.co.za/services/hosted-vicidial): Cloud contact-centre dialer
- [Business Connectivity](https://suretel.co.za/services/business-connectivity): Fibre, wireless and backup internet
- [Business Fibre](https://suretel.co.za/services/business-fibre): Dedicated business fibre
- [Wireless Internet](https://suretel.co.za/services/wireless-internet): Fixed wireless business broadband
- [Licensed Microwave](https://suretel.co.za/services/licensed-microwave): Point-to-point microwave links
- [LTE/5G Backup](https://suretel.co.za/services/lte-5g-backup): Failover connectivity
- [Managed IT](https://suretel.co.za/services/managed-it): Business IT support
- [CCTV](https://suretel.co.za/services/cctv): Business CCTV systems
- [CCTV Installation](https://suretel.co.za/services/cctv-installation): Commercial CCTV installation in Gauteng

## Pricing

- [Pricing overview](https://suretel.co.za/pricing): All service pricing
- [Cloud PBX pricing](https://suretel.co.za/pricing/cloud-pbx)
- [VoIP pricing](https://suretel.co.za/pricing/voip)
- [Hosted VICIdial pricing](https://suretel.co.za/pricing/hosted-vicidial)

## Solutions

- [Business Phone Systems](https://suretel.co.za/solutions/business-phone-systems)
- [Call Centre Communications](https://suretel.co.za/solutions/call-centre-communications)
- [Multi-Branch Businesses](https://suretel.co.za/solutions/multi-branch-businesses)
- [Remote and Hybrid Teams](https://suretel.co.za/solutions/remote-and-hybrid-teams)
- [Business Continuity](https://suretel.co.za/solutions/business-continuity)
- [Internet and Voice Bundles](https://suretel.co.za/solutions/internet-and-voice-bundles)

## Guides: Voice & VoIP

- [What Is VoIP?](https://suretel.co.za/resources/what-is-voip)
- [VoIP vs Landline](https://suretel.co.za/resources/voip-vs-landline)
- [VoIP Pricing in South Africa](https://suretel.co.za/resources/voip-pricing-south-africa)
- [VoIP Equipment and Hardware Guide](https://suretel.co.za/resources/voip-equipment-guide)
- [Softphones vs Desk Phones](https://suretel.co.za/resources/softphones-vs-desk-phones)
- [VoIP Bandwidth and Internet Requirements](https://suretel.co.za/resources/voip-bandwidth-requirements)
- [How to Set Up VoIP](https://suretel.co.za/resources/how-to-set-up-voip)
- [VoIP Security and Fraud Prevention](https://suretel.co.za/resources/voip-security-fraud-prevention)
- [VoIP CRM Integration](https://suretel.co.za/resources/voip-crm-integration)
- [VoIP Codecs Explained (G.711, G.729, Opus)](https://suretel.co.za/resources/voip-codecs-explained)
- [What Is SIP Trunking?](https://suretel.co.za/resources/what-is-sip-trunking)
- [VoIP vs Cloud PBX vs SIP Trunking](https://suretel.co.za/resources/voip-vs-cloud-pbx-vs-sip)
- [Call Recording for Business (POPIA/RICA)](https://suretel.co.za/resources/call-recording-for-business)

## Guides: Cloud PBX & Phone Systems

- [What Is Cloud PBX?](https://suretel.co.za/resources/what-is-cloud-pbx)
- [Cloud PBX vs Onsite PBX](https://suretel.co.za/resources/cloud-pbx-vs-onsite-pbx)
- [Cloud PBX Pricing in South Africa](https://suretel.co.za/resources/cloud-pbx-pricing-south-africa)
- [Auto-Attendants (IVR) Explained](https://suretel.co.za/resources/auto-attendants-explained)
- [Call Queues Explained](https://suretel.co.za/resources/call-queues-explained)
- [Unified Communications Explained](https://suretel.co.za/resources/unified-communications-explained)
- [Cloud PBX Analytics and Reporting](https://suretel.co.za/resources/cloud-pbx-analytics)
- [Cloud PBX Workflow Automation](https://suretel.co.za/resources/cloud-pbx-workflow-automation)
- [Signs It's Time to Upgrade Your Phone System](https://suretel.co.za/resources/signs-to-upgrade-phone-system)

## Guides: Connectivity & Continuity

- [Wireless vs Fibre Internet](https://suretel.co.za/resources/wireless-vs-fibre-internet)
- [Business Fibre vs LTE](https://suretel.co.za/resources/business-fibre-vs-lte)
- [Microwave Internet Explained](https://suretel.co.za/resources/microwave-internet-explained)
- [Backup Internet for Business](https://suretel.co.za/resources/backup-internet-for-business)
- [Understanding Business Fibre SLAs](https://suretel.co.za/resources/business-fibre-slas)
- [Why Is My Business Internet Slow?](https://suretel.co.za/resources/why-business-internet-slow)

## Guides: Switching & Numbers

- [Number Porting in South Africa](https://suretel.co.za/resources/number-porting-south-africa)

## Guides: Call Centres & Dialers

- [What Is VICIdial?](https://suretel.co.za/resources/what-is-vicidial)
- [Predictive Dialer vs Progressive Dialer](https://suretel.co.za/resources/predictive-dialer-vs-progressive-dialer)
- [Hosted vs Self-Hosted VICIdial](https://suretel.co.za/resources/hosted-vs-self-hosted-vicidial)
- [How to Start a Call Centre in South Africa](https://suretel.co.za/resources/how-to-start-a-call-centre)
- [Inbound vs Outbound Call Centres](https://suretel.co.za/resources/inbound-vs-outbound-call-centres)
- [Common Call Centre Problems](https://suretel.co.za/resources/common-call-centre-problems)
- [CRM Integration for Call Centres](https://suretel.co.za/resources/crm-integration-for-call-centres)

## Guides: CCTV & Security

- [Types of CCTV Cameras for Business](https://suretel.co.za/resources/cctv-camera-types)
- [PTZ Cameras Explained](https://suretel.co.za/resources/ptz-cameras-explained)
- [IP vs Analogue CCTV Cameras](https://suretel.co.za/resources/ip-vs-analog-cctv)
- [NVR vs DVR Recording Systems](https://suretel.co.za/resources/nvr-vs-dvr)
- [CCTV Remote Monitoring](https://suretel.co.za/resources/cctv-remote-monitoring)
- [CCTV for Warehouses and Factories](https://suretel.co.za/resources/cctv-industrial)

## Optional

- [All guides](https://suretel.co.za/resources): Full resource library
- [Industries overview](https://suretel.co.za/industries)
- [Retail](https://suretel.co.za/industries/retail)
- [Finance](https://suretel.co.za/industries/finance)
- [Automotive](https://suretel.co.za/industries/automotive)
- [Insurance](https://suretel.co.za/industries/insurance)
- [Manufacturing](https://suretel.co.za/industries/manufacturing)
- [Legal](https://suretel.co.za/industries/legal)
- [Medical](https://suretel.co.za/industries/medical)
- [Locations overview](https://suretel.co.za/locations)
- [South Africa](https://suretel.co.za/locations/south-africa)
- [Gauteng](https://suretel.co.za/locations/gauteng)
- [Coverage checker](https://suretel.co.za/coverage-checker)
- [About SureTel](https://suretel.co.za/about)
- [Contact](https://suretel.co.za/contact): 0860 022 125, sales@suretel.co.za
- [Request a quote](https://suretel.co.za/request-a-quote)