So, your internet connection has gone down and it’s a crisis. You have emails to send, research to do and social media to catch up on. At Suretel, we understand that the first thing you want to do is call your internet service provider – but wait a moment.
Before You Make the Call to Your ISP, Try This
There is very likely an easy fix that you can do yourself. Keep reading the blog as we reveal the three things you should try before you start dialling.
Check Your Router
The lights on your router will tell you the status of your internet connection. If there is a series of blinking green lights, that’s normal and indicates that internet traffic is flowing as it should. If there are any orange or red lights, or if the lights that are usually illuminated are not, then there’s a problem of some kind. This can most often be solved by the classic IT fix: switch off and then on again.
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If that doesn’t work, try doing a factory reset on the router – it may need a firmware upgrade. One sure way to test whether the router is the problem is to plug your computer directly into the device with an Ethernet connector. If the connection works, then the problem is with your router. If the reset doesn’t work, then it may be time to call your service provider, or perhaps…
Make Sure it’s Not a Problem with Your Computer
Check other devices to see whether they work with the router. If they don’t then see above. If they do, however, you may find that there is an issue with your one computer in particular. It could be viruses or malware or some other software problem such as a misconfigured firewall.
There may also be a hardware malfunction – specifically with your network card. To test your network card, access it via your Device Manager. Try disabling and then enabling it again and see if that clears the problem. If not, you may need to get repair or replacement done on the card.
Sometimes rebooting the computer also solves the problem.
Check for Proxies or Power-saving Settings
If none of these computer-related causes can be confirmed, consider these. Another factor that could block your connection is changed proxy settings on your computer. You should never interfere with these settings, but it is possible that a change has been made to them without your knowledge. If you’re on a work computer it may have been altered by your IT team, so check with them. Unwanted software such as viruses can also mess up your proxy settings in order to isolate your computer and maintain control of it.
A failure to connect could also be something as simple as a power-saving setting. Some laptops have a power setting that disallows WiFi connections when the device is running on battery power. Check this in your battery settings and change if necessary.
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Once you’ve eliminated all of these possible causes and the problem still is not solved, it may indeed by time to contact your ISP… but at least you now know you’ve tried everything. For everything you need to know about internet connections, contact Suretel.