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If you are ready to move up and get more telephones in your offices, you will need to learn more about Private Branch Exchange systems (PBXs). Technology actually makes the PBX systems easier to manage. Not only that, but the latest PBX systems are also more affordable than you might think. Suretel has compiled all the benefits of a PBX telephone system for your business.

Internal Communications

When you are calling another number in your office, that call is being routed through the local phone company’s exchange. With a PBX system the call would be routed internally. Furthermore, you don’t have to pay for a high-end, big business phone system to realise these benefits.

Centralised Control

A PBX phone system can provide a receptionist feature that allows all the calls coming into your company’s many phones to be accessed by one number. With a PBX phone system incoming calls don’t block other calls. Your staff can dial out and make calls even when other callers are still connected.


You have probably called a company and heard the auto instructions directing you to dial a particular number for a specific service; that was a PBX system.

Flexible Call Routing

PBX phone systems have a lot of features that you will not get on a standard phone. You can program your phone so the PBX system will forward your calls to another phone if you don’t answer it within a given number of rings. You can also choose to send calls to a group of phones, or to play specific messages while callers wait for their calls to be answered.

Variable Access

PBX systems usually come with software that allows you to set up each line in your company. The PBX control panels let you give different levels of access to different extensions; you can limit some phones so they can only call other internal extensions.

Cost Monitoring

PBX phone systems keep logs of all incoming and outgoing calls. Being able to see how many incoming calls your business received is a feature that is not available with conventional phones; until the bill arrives.

Internet Integration

The latest advance in PBX systems is the ability to connect to the Internet. You can channel your calls over VoIP.

Maintenance-Free Service

Since cloud-based systems don’t have to be installed on your premises, there is no need to buy any additional equipment. By removing the need for an actual PBX box in your offices, the cost of calling in technicians or maintenance engineers is completely eradicated.

You can improve your company’s customer service and cut your costs while making your working practices more flexible by using a PBX system. As technology evolves it is important to ensure that a business is able to access the latest and most innovative solutions. Contact Suretel to stay ahead and keep connected.

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