SureTel’s Cloud-Based PABX Solution is securely hosted in Teraco Data Centres in South Africa, and is connected to SureTel’s world class VoIP communications network. Our Cloud PBX is designed with reliability, enterprise features and cost efficiency in mind. Our Cloud PBX business phone solution is suitable for businesses with three to hundreds of users, and from small offices to multibranch organisations.
For R50/pm per extension your business can enjoy all the below features of our Cloud PBX and more. Below are some examples of phones that are compatible with our Cloud PBX with indicative pricing. For a Cloud PBX to work you will also need the following components which SureTel can provide and professionally install if you don’t already have this:
- Good quality internet connection
- Internal Data Network or LAN
- Preferably PoE switches
- UPS for power outages
- Server Cabinet or Wallbox
Fee per Extension
INCLUDES THE FOLLOWING FEATURES
Relocate (or transfer) an existing call to another telephone or console.
A system that allows one person to answer another person’s telephone call on a different phone.
A feature that allows the person receiving the call to view the caller’s identification (usually the number they are calling from).
Using the same telephone, keep your existing call while being able to make and receive other calls.
Where you can suspend a call already in progress to accept another call and where you are able to switch between them.
“Find me” – receive calls at any location.
“Follow me” – receive calls at designated phones of any amount, either in sequence (e.g: first office phone, then home phone, then mobile) or all at once (e.g: all home, mobile and office phones ring at the same time).
Visual communication equipment used to show real-time information on contact center performance.
Used to exchange personal voice messages, record messages, process transactions using a phone or select and deliver voice information.
Have voicemail messages delivered to your email address as an audio file or as a text body of the email.
The Busy Lamp Field is a light on an IP phone that notifies you if another extension connected to the same service is busy or not.
A Ring Group allows incoming calls to be redirected to different extensions included in the Ring Group. All members will receive the call at the same time.
The Do Not Disturb function prevents calls from ringing on an extension it is activated on, instead providing you with options such as directing the call, using a busy signal, DND signal and more.
This allows you to redirect or forward calls to any alternative land line or mobile number or to any voice mails.
You can use Pin-based dialling to dial a number and use the PIN from the calling card to authenticate it, providing extra security.
Instead of dialling a whole number, this allows you to press a reduced number of keys to dial a particular number for fast and effective use.
An Automatic Call Distributor (ACD) is used to disperse inbound calls to certain resources (agents) in the center. Used for a large amount of incoming calls.
This allows telephone conversations to be recorded in a digital audio file format.
This feature allows conferences over the phone (teleconferences), allowing for quick, easy and accessible conferencing just about anywhere.
While a caller is on hold, you have the option of playing background music, promotional messages or other audio content while they wait.
Time conditions create a destination to which you can redirect and route calls during a certain time.
Allowing someone to put a call on hold on one telephone set and continue the call from any other telephone set.
Helping businesses identify operational issues and take immediate action for a solution or to evaluate the performance of a single agent, multiple agents or center.
FAX was designed for analog networks but can be used via our system, allowing the continuous use of your fax.
Call campaigns allow customers to call you by clicking or tapping your advertisements to encourage calls to your business.
Customer Relationship Management manages a companies interaction with current and potential customers. Custom to better fit the needs of your business.
Interactive Voice Response uses voice and DTMF technology to allow a computer to interact with humans, gather information and route calls to the right recipient.
Includes delivery in major city centers.
Includes a R150 configuration fee per device.
Rental fees are subject to finance approval.